Sheehy INFINITI of Chantilly

Everything went very well as usual. Chantilly is a bit far for me since Tysons location has closed but valet service was offered for pick up and return. I dropped it off but used valet for the return.

Outstanding service from Bob Fisher----he keeps us informed from start to finish. Very helpful, very professional.

Dennis took care of me. Easy experience from the time I walked in the door.

Brought my vehicle in for broken seat trim they caused during diagnostics of a rear display issue. Upon arrival I showed and clearly explained to the representative what the issue was and the desired fix. A few hours later I received a call from the representative that the vehicle was done and ready for pickup. Upon pickup arrival I asked the service rep if the trim was fixed. He said yes. I inspected the repair only to discover nothing was done! It was in the exact condition I dropped it off in. I showed the representative and he said he'll order a new trim at no cost to me. That was over two weeks ago. I've called several times and each time they say they'll call me back with an update. However, I never got a call.

Friendly, clean, informative, good customer service, easy to access, not pushy, quick, responsive, flexible, helpful

I am expressing my utmost satisfaction with the exceptional service I recently received at Sheehy INFINITI of Chantilly, particularly from Mr. Christopher Moore. I am a proud owner of a 2013 Infiniti G37x, and recently, I encountered an issue with water leaking into my vehicle due to a problem with the sunroof drain connector and grommets. Naturally, I was concerned about the potential damage and inconvenience this could cause. From the moment I entered Sheehy INFINITI of Chantilly, Mr. Moore went above and beyond to address my concerns and resolve the issue promptly. His professionalism, dedication, and knowledge were truly impressive. He took the time to have my vehicle inspected thoroughly, explained the problem in detail, and provided me with a clear and concise explanation of the necessary repairs. Mr. Moore's exceptional communication skills made me feel well-informed and confident in rectifying the situation. What truly stood out was Mr. Moore's commitment to ensuring my complete satisfaction. He arranged for the necessary repairs to be done efficiently and kept me updated throughout the process. He consistently went the extra mile to ensure my experience was smooth and stress-free. Exceptional customer service should be acknowledged and celebrated, and Mr. Christopher Moore exemplified this during my recent visit to Sheehy INFINITI of Chantilly. His dedication to providing outstanding service has made a lasting impression on me, and I am grateful for his assistance in resolving the issue with my vehicle. I want to commend Mr. Moore for his outstanding customer service and thank Sheehy INFINITI of Chantilly for having such a dedicated and knowledgeable team member on staff. Experiences like these solidify my trust and loyalty to your dealership. Please convey my appreciation to Mr. Christopher Moore, and I look forward to continuing to entrust my vehicle's maintenance and service needs to your dealership in the future. Thank you once again for the exceptional service.

Amazing experience from start to finish. This process only took 10 minutes of my time car was delivered at my home the next day. 5 minutes of paperwork. Thank you Dennis Dunning.

Perfect! Professional outstanding service as always. Bob Fisher always provides excellent service. Very convenient. Great!

From the moment I contacted the service department, I was greeted with warmth and professionalism from Roberto. His friendly demeanor and willingness to address my concerns immediately put me at ease. Roberto’s expertise and attention to detail was evident as he carefully listened to my vehicle's issues, asked relevant questions, and provided clear explanations of the necessary repairs. Roberto has my sincere gratitude for your outstanding service.

I drive an hour to get there. The best surprise when I arrived for service. The epitome of excellent customer care, what a SURPRISE, Mr. J Tipton. He is back in the service dept. I met Mr. Tipton at Sheehy of Tysons as a service manager. I had a lot of issues and concerns with the infinity I had which is now discontinued. Mr. Tipton figuratively held my hand with kid gloves to ensure my problems would be resolved. He is the reason I am in the Infiniti QX 60 today. I am more than pleased. He is a true asset and an invaluable member of your team. He makes being in the Infiniti family well worth it, you know you will be well taken care of. Thank you.