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Berger Chevrolet

(1,764 reviews)

Reviews

(1,764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berger Chevrolet from DealerRater.

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We were treated very fairly and respectfully from the

We were treated very fairly and respectfully from the dealership and Brian. Would recommend them to anyone needing a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your recommendation and for taking the time to leave us this review! Drive safe and enjoy your new ride!

Berger is Best

Great customer service advisors, and mechanics...they listen to you...friendly and courteous.. I stick with Berger for all my service needs..chevy dealership, chevy parts, and trained mechanics on chevy cars... I won't take my vehicle any other place..Berger is best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Extremely happy with my experience at Berger Chevy.

Extremely happy with my experience at Berger Chevy. Marcellous was the BEST to work with! His service and communication were above and beyond. He helped me find what I was looking for, accommodated around my schedule, and answered all my questions before and after I bought the car. Highly recommend working with Marcellous!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow, this is such an awesome review! Thank you for your kind words about your experience with Marcellous! Drive safe and enjoy your new ride!

The service here is impeccable.

The service here is impeccable. Always top notch with timely turn around. They work with our fleet and we couldn’t be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that you've enjoyed your experience here at Berger! Thank you for taking the time to leave us this awesome review!

Kris at Berger was great when I brought my company

Kris at Berger was great when I brought my company vehicle in to be serviced. His communication was on point explaining what was wrong and what needed to be done. He is very attentive to detail and to the customer experience. I will be coming back for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that you enjoyed your experience with Kris here at Berger, good communication is something that we strive for! Thank you for taking the time to leave us this feedback. Drive safe!

Mark is very organized and very thorough about our taking

Mark is very organized and very thorough about our taking care of our vehicles. I would highly recommend working with Berger and especially Mark

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this feedback and for your recommendation! We're so happy to hear that you enjoyed your experience with Mark here at Berger. Drive safe!

Excellent friendly professional guest service

Dawn is friendly, knowledgeable and professional. Chris is kind and professional. Both worked as a team to get me in a new vehicle I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent team to work with purchasing a new SUB

Beth was consistently a pleasure to work with. I was able to order exactly what I wanted and Beth was amazing in keeping me informed. Once the sales process began she asked questions but I NEVER felt forced to buy extra services. The finance manager went through the details but again, it was not a high pressure situation. For pickup, Beth gave me time to play with the vehicle first and then answer questions second. As a technical person, this is important to me as I don't need someone to explain the touch screen but some things I did miss, such as how to turn on all the interior lights. Everyone I worked with at Berger, Services, Finance, and Sales were professional, pleasant, and treated me like a person not a checkbook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helpful and courteous at Berger?s.

My tire developed a leak. I got a warning and drive straight to Berger?s. I went to the Quick lube and the manager (?) was very helpful and courteous. They checked the tire for nails and leaks. I was informed that the rim probably needed a clean up. The manager escorted me to the waiting room and in one hour I was back on the road and my tire is holding air. I always get the best service there. So grateful for the courtesy of the personal there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Brian Isch has been our salesman since 2012 when we moved

Brian Isch has been our salesman since 2012 when we moved to Grand Rapids. He is kind, patient and extremely helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

What a great review! Thank you so much for taking the time to leave us this feedback. We're so happy to hear that you've enjoyed working with Brian since 2012! Drive safe and enjoy your new ride!