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Berger Chevrolet

(1,764 reviews)

Reviews

(1,764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berger Chevrolet from DealerRater.

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Follow up from my bad experience buying a car for my

Follow up from my bad experience buying a car for my mother. She still has not been able to get the micro-chips put in the car that she bought and Berger continued to resist giving her the second key that Brian Isch claimed to have given to me. Berger never contacted her about the chips being ready, never attentive to her needs or apologetic for their screw-ups which were many

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
5 people out of 5 found this review helpful.
Dealer response

Unfortunately, we are unable to find your name in our system. If you could please provide a different name, we would love to look into this for you. You can also feel free to give us a call at (616) 575-9669, thank you.

Luke S was awesome... Berger not so much.

My sales men was great!! He listened to what I had to say. He didn't show me vehicles outside of my price range like I specifically asked him not to... The issue was shortly after I bought my car. I started having issues with my keyless entry touch pad. I haven't even gotten to make my first payment on the car. I called the dealership and was told they would do nothing for me. I paid $35,000 for a vehicle to have a service bill before my first payment. Super disappointed in the customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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It’s always been a pleasure doing business with this

It’s always been a pleasure doing business with this dealership. They treat you like family and their buying process is really efficient! Brian goes above and beyond to make sure all your needs are understood and that your satisfaction is reached as a customer. Thank you the entire management team as well for always being so welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

What a great review! We're so happy to hear that you felt comfortable during your vehicle purchase here at Berger! This is such great feedback to hear about our Sales Team! Drive safe and enjoy your new ride!

Quick Oil Change

Just having my first oil change on new car. I?ve been coming into their Quick Lube for the other cars I?ve bought from Berger and I?m still coming back with my new vehicle. Good, fast, friendly, knowledgeable techs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Berger Chevrolet

I had an amazing customer experience. I felt taken care of and my salesperson was very relational.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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When I tell you they got me together, they really went

When I tell you they got me together, they really went above and beyond..I got a car off the lot that they worked hard to help me with and I was there for hours..I got home.. walked in the house and it got stolen with 10 min. Since then they helped me with making sure I wasn't without transportation and got me into another vehicle. Top notch!! Thank you Ethan and Noah!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so sorry to hear about your vehicle but we are glad that we were able to help you out! Thank you so much for taking the time to share your experience with us, drive safe!

Brian Isch was wonderful.

Brian Isch was wonderful. He helped us out. I trust Brian. My daughter and I have leased all our cars from Brian ever since he has been with Berger. You can trust Brian Isch to give you a good and fair deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us this awesome review! We're so happy to hear that you enjoy your experience with Brian. Drive safe!

Berger Chevy great, dependable service facility.

In and out in 10 minutes for oil change and tire rotation. Great, fast, thorough service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my new Bolt EUV!

Love my new Bolt EUV! Brian Isch did a great job getting me in the right model for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review! We really appreciate your positive feedback about your experience with Brian. Thank you again and drive safe!

Going to Berger was a great choice.

Going to Berger was a great choice. Brian was awesome to work with and made the car shopping process easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive feedback about your experience here at Berger! We really appreciate you leaving such a wonderful review. Drive safe!