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Mike Johnson's Hickory Toyota

(1,714 reviews)
Visit Mike Johnson's Hickory Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Johnson's Hickory Toyota from DealerRater.

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Appointment was on time and great experience as usual!

Appointment was on time and great experience as usual! Cindy was knowledgeable and kept me updated and was got me out of there as quickly as possible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Brian! We're glad we were able to help you!

Mike Johnson Hickory Toyota is very well organized.

Mike Johnson Hickory Toyota is very well organized. The appointment process was easy and the process was efficient from check in to departure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Willard! We're so glad we were able to help! See you next time!

Had a problem with numerous dash board lights on and

Had a problem with numerous dash board lights on and Lorie was great getting it checked out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review!

I bought my Chevy Trax from them about two weeks ago.

I bought my Chevy Trax from them about two weeks ago. I’ve had some trouble with the car and I gave a bad review. They was good about contacting me and making things right. All in all I would recommend them to my family and friends because they try to do right by their customers. I’m ready to enjoy my Chevy Trax

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so glad we were able to help! Enjoy your Chevy Trax!!

Laurie, our service rep, did a fantastic job.

Laurie, our service rep, did a fantastic job. She kept us informed, serviced and on our way with no problems. 5 Star effort.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Sean for the kind review!

your service rep did a remarkable job handling the

your service rep did a remarkable job handling the service on my 2021 Highlander. She was very polite and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time out of your day to leave us a review!

Lorie Horton did a wonderful job when I took my truck in

Lorie Horton did a wonderful job when I took my truck in for a recall appointment. She was very helpful and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Lorie Horton did a wonderful job when I took my truck in for a recall appointment. She was very helpful and professional.

Don't Trust The Deal

Make sure you read ALL interactions with them in full. Read up on ALL deals before trusting them. They so far have cost me about ten thousand dollars. Now I am told I will have to pay eighteen hundred dollars more just to get out of a lease.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are sorry for your experience. We would love to hear from you on your experience, can you reach out to our GM Andy Lawhon 828-443-1531. Have a good day!

I have been with this dealership since 2000 and have been

I have been with this dealership since 2000 and have been very pleased and will continue with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review, and trusting us for so long to help you with your vehicle! See you next time!

Had my car serviced there last week and Brandi was the

Had my car serviced there last week and Brandi was the one who helped me. She was very knowledgeable, courteous and helpful. She made certain everything was taken care of and that my work was done promptly. I really appreciate the help she gave and highly recommend her and Mike Johnson Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for taking time out of your day to leave us a review! We appreciate your business!