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Mike Johnson's Hickory Toyota

(1,714 reviews)
Visit Mike Johnson's Hickory Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 7:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 5 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,714 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Johnson's Hickory Toyota from DealerRater.

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Servicing yesterday on my Highlander - called Cody to

Servicing yesterday on my Highlander - called Cody to schedule and he got me in immediately. Great communication with service department as to the updates my car needed. Service completed quickly. Thank you team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

Brandi took the time to evaluate our comments and

Brandi took the time to evaluate our comments and concerns. We are pleased with the service experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, and the kind words about Brandi!

The service staff was incredibly helpful, and my car

The service staff was incredibly helpful, and my car service was completed quickly. My service provider kept me updated during the process, and got me back on the road in a flash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review!

Fast friendly service!

Fast friendly service!! I actually enjoy going and not dreading having to go get my car serviced. Brandy is exceptional at her job and so helpful. And that little cafe they have is delicious!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review and the kind words about Brandi!

I am a long-term customer of this dealership, 16 + years,

I am a long-term customer of this dealership, 16 + years, several new car purchases and regular maintenance. I would highly recommend their services, most recently I have had the pleasure of dealing with service representative Alan Rodriguis, service director Dennis Carson, and General Manager Andy Lawhorn. These folks go above and beyond what is expected in order to insure a reputable relationship with their community. I would agree that "before you buy, give Mike a try",

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review James! We appreciate your business and hope to see you again!

Mike Johnson's is a great place to purchase a car and

Mike Johnson's is a great place to purchase a car and then bring it back to be serviced year after year. I purchased my Corolla in 2017 and have always had it serviced there. Everyone there does a great job. A shout out for Cindy Bolton Hall for the great job she does. Thanks to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great review!

I have bought two cars from Mike Johnson and both ended

I have bought two cars from Mike Johnson and both ended as good experiences! But the best experience is with the service department. Brandi Tolbert and the techs have done a great job! I always felt comfortable and appreciated and felt I also got a good price. Thank you, Brandi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review Laura!

Fast and easy.

Fast and easy. Repaired perfect. I loved the late hours to pick up my car.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive review!

My wife and i are very appreciative of the high quality

My wife and i are very appreciative of the high quality of service and maintenance we enjoy at Mike Johnson's Toyota dealership in Hickory; and a special shout-out of praise for Cindy Hall (Bolton), our customer service rep, who is really terrific at her job and with whom we have a trust-based relationship of longstanding...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review Brian! We appreciate your business and will pass along the kind words to Cindy! See you next time!

Their express service folks are the best!

Their express service folks are the best! I can always rely on them to do a great and thorough job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review!