Reviews
Service a Plus - Sales Not So Great
We were greeted upon arrival, and promptly checked in to have our first service completed. The service writer was friendly and helpful. The servicing of our vehicle was completed in less time than we expected. We were very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
I was able to get a convenient time and date for an oil change. I got in and out in a timely manner ..Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service, Professional Staff
My sales consultant, Ben Howe, was able to meet my needs and expectations in regards to the truck and budget I had in mind.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service, friendly and knowledgable employees
The personal attention when discussing your vehicle needs. Speedy service and friendly employees:) Options of service that you can afford at the time of service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
car recalls and repairs
I was able to get a loaner and even though it took longer than expected, they kept me updated on the status each day.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles Gabus Ford
There was no car salesman talk. It was straight forward and this is what we can do and it done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service
I liked the ability to have multiple questions answered by E-mail and my experience with Ben Howe was excellent. When he was uncertain, he would talk with one of the managers and get back to me quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write about your experience with us, Jerry! At Charles Gabus Ford, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that Ben was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Excellent Customer Service
I appreciate the friendly greeting upon arrival. Everyone is very helpful and give superior customer service. Even thought I was only there for an oil change, they washed my very dirty car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, We are thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. Have a great day! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Wonderful buying experience, great staff, facility
Smiles on everyone you meet as soon as you enter the showroom. Friendly staff, with all anxious to see that our visit is an enjoyable experience. Beautiful facility! We love 'working' with Jeff, and hubby always enjoys sharing stories with Mr. Bintner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the feedback, Mary! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. If you haven't yet, check us out on Facebook and Twitter for access to our special offers! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
top notch service and faciliy
Someone was there to help me immediately and the guys were very professional in their actions. Your waiting room is very nice and people would walk by and say good morning. The shuttle ride was very pleasant, the dirver was professional and I felt he had excellant driving skills.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! James Bintner - GM jbintner@charlesgabus.com 515-270-0707