Reviews
Pleasant experience
Les was easy to talk to. He was helpful but not pushy. Brad was easy to deal with as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Charles Gabus Ford! If there is anything else we can do for you just give us a call! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great new car buying experience
No hassle. All my questions were answered via email, and I all I had to do was test drive and sign the papers when I got there, after asking a few more questions. Easiest car buying experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sherry, We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Charles Gabus Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
car purchase
Dealings with Kelly Cornish. I went from a luxury car back to the Escape. I know Ikind of went down a few steps but my needs were greater than luxury. Dealing with Kelly made the bang a sting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Richard, Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional customer service, and I am extremely happy to hear that Kelly was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Take care! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Fast Service
Fast oil change and washed my car too :) I was able to get car related questions answered while I waited for my oil change.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Fantastic Internet Sales Staff
When we ran into an issue with our planned trade in vehicle, Steve Sanders and Jim Bitner helped make us a deal that was fair and eased our minds about the trade vehicle. I prefer to do my business mostly by email and Steve was always quick to respond with answers to my seemingly endless questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gabriel, It's wonderful to know that you feel confident in your decision to choose Charles Gabus Ford as your dealer. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
great friendly service
Derrick in the service department waited on us and he was so fun and friendly and very helpful! great time. Also they passed out a few free hats to the men in the waiting room.. that was a nice surprise.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Damon. We are thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Service
Felt that you listened to me. Everything was taken care of. Thanks for taking good care of my car. Always friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pam, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Vehicle purchase
Love the communication via internet/email. Prompt response to inquiry made this deal happen! This is why I continue to take my business back to Charles Gabus Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Traci, we appreciate your kind words about. It's always great to hear from our customers and we're glad you were pleased with our customer service. Thank you for continually choosing Charles Gabus Ford for your vehicle needs. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
My Great Experience
great customer service. Communication between salesman and customer was great. return phone calls were answer properly. The following up was excellent. Without that the sell would not had happen
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe, thank you for the feedback! We are happy to hear of your positive experience at Charles Gabus Ford, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Buying experience
Jeff was very helpful, and did meet my expectations on amount I was willing to spend. I did learn a few things about buying a new car. I will not disclose how much I am willing to spend prior to getting their final figures first.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rosalind, we appreciate you taking time to leave us a great review! We are pleased to hear Jeff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! James Bintner - GM jbintner@charlesgabus.com 515-270-0707