Reviews
Snowy morning car buy
Josh was quick to get the snow cleaned off the car so we look at it. It was cleaned up even better while we finished the paperwork for us to take home.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dennis, Thank you so much for the awesome review! We are very happy to know that you had a great experience in our sales department and that Josh was there to provide exceptional service. Until next time, Have a great day! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great service, very clean dealership
We enjoyed every part of my buying experience. Everyone from Steve, Gary and Ben was an absolute pleasure to work with. We came from out of state to buy the vehicle and they had the car ready for a test drive upon arrival! A little over an hour later and we were on our way!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brady, Thank you for the wonderful review and for traveling to Charles Gabus Ford from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Check us out on Facebook and Twitter for access to our exclusive specials. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Got it
Deal went real smooth. You had THE used pick up I was looking for. It is a bit of a rare one anymore. I was pretty much sold before I got to the dealership. Dave did a good job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nicholas, thank you for your kind words and congratulations on your purchase! We are very happy to hear that it was a smooth process for you as we know buying a vehicle takes time out of your day. Make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Service
It was my first time buying a car and I was very particular on what I wanted and where I wanted my monthly payments to be. Everything was super easy and there was no pressure to buy or to buy something that was out of my price range. I was in a complicated situation with my fiance being gone and we both needed our names on the car, and they took care of everything for us and made sure all the paperwork got to him and that everything got filled out. It was a strenuous process, but they made is as easy as could be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kayla, Your marvelous review means a lot to us. We appreciate your feedback and are happy to hear that we were able to meet your needs. At Charles Gabus Ford, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Friendly customer service
No high pressure. Questions answered. Friendly conversation about the model we were interested in purchasing. Felt we got honest answers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brenda, Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Service!
Jeff Turner is great. This is the 2nd car we have bought through him. It was even his day off when we came in. We have had all our service work done at Charles Gabus Ford with our first car and plan on the same with this car. This is about an hour drive for us but trust them to do the job and give great service. We have never had a complaint, we know we will always be greeted with a smile and we would encourage anyone to give them a try.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ada, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
PERSONAL SERVICE FROM PROFESSIONAL MANAGER
Robert Kritenbrink has taken good care of both my 2007 500 LTD and 2011 Focus which I purchased from Gabus. Robert has a 500 of his own and can easily tell me what service I need for mine. I have complete confidence in his advice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thomas and thank you for this great review! We're excited to hear that Robert took care of you! He is a great asset and we appreciate all he does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great service, knowledgeable sales people.
Wade was very knowledgeable about the vehicles I was interested in and the features that the Escape had while i was test driving. That is what sold me! The vehicle was ready to pick up when promised after having remote start installed. Nick in finance was very professional and got me a great interest rate and gave me a couple of options on payments. Also the young man (forgot his name) that went over all the features of my new Escape was very patient and helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, thank you for taking the time to write about your experience at our dealership. Each employee is a valued member of the Charles Gabus Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Great Car Buying Experience!
I was able to communicate efficiently through email since I was 180 miles away. You held the vehicle I was interested in for 2 days till I could come look at it. Josh Christensen was very knowledgeable about the cars features, which was extremely helpful. Also, you made sure I had help with all the features before I drove off the lot.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations, Janelle! Josh is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new vehicle has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to him and all of us hope to see you again. James Bintner - GM jbintner@charlesgabus.com 515-270-0707
Excellent dealership!
Brittany is very easy to work with - not pushy or egotistical! She is great! She comes from a "Ford family" so that was a huge plus.Mr Young in the finance department did an excellent job lining up Ford Credit for us. Honestly though, the sale goes back to Bob Funk in the service department. He sold us on Charles Gabus ford me the very first time we brought our vehicle in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joyce, Thank you for putting your trust in Charles Gabus Ford! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Have a great day! James Bintner - GM jbintner@charlesgabus.com 515-270-0707