Reviews
Service is sub par.
Service is sub par. Treat you like a car dummy. Tell you things that aren’t true just to get rid of you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Chip, We apologize for the inconveniences you experienced during your service visit. It is our goal to provide a high quality and helpful experience every time a customer is in for service. However, unfortunately it sounds as if that standard wasn’t met. Our Service Director is Troy Almanson, and he would very much like to speak with you regarding this matter. Please give Troy a call at 614-383-4825 or email him back at talmanson@germaincars.com with the best time to contact you. We'd very much like to see how we may assist with your concerns. Best Regards, Kenny Quinn General Manager
Very Pleased
Excellent customer service by Lynn. Very responsive. No inflated fees by the dealership regarding possible purchase. Very pleased with the interaction with extremely fair prices regarding the value for the car that I was interested in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for sharing your experience with Germain Cadillac of Easton. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Kenny Quinn General Manager
Great service
Robert Redman was very professional throughout the whole process. He made the entire process comfortable! I will definitely be coming back in the future and recommending my family and friends to purchase vehicles from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Victoria, I would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Cadillac of Easton with only the best there is to offer. It’s so nice to hear that your experience was such a positive one. Best Regards, Kenny Quinn General Manager
Robert is my go to for vehicle purchases
Great experience! Purchased an Escalade and it was a very smooth process from start to finish. Was lucky enough to have Robert taking care of me and he did an excellent job. He found the exact vehicle I had been looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Nick. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Robert took great care of you. Please let us know if you need anything further. Best Regards, Kenny Quinn General Manager
Robert Redman is the best salesman ever!
Robert was wonderful and helped us purchase a 2016 Escalade. We love it for our family and it is a xxxx of a vehicle. Robert was very professional and a funny guy and has answered his phone every time I’ve called you guys. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are overjoyed to hear about your positive car-buying experience. Our team works hard to ensure our guests receive only the best. Regards, Kenny Quinn General Manager
Priced within my budget
Courteous service knowledgeable worked within my price range sales person very friendly professional yet personal dealership surroundings very clean total process done within a timely manner
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the 5-star rating, Dee! We appreciate your business and hope to work with you again in the future. Enjoy the road in your previously love car. Best Regards, Kenny Quinn General Manager
Stop looking and buy from Robert
Robert is wonderful salesman. He was patient and listened to our needs. He put us in the car that was perfect for our needs. I could not have asked for a better experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear from you, Patrick. It's wonderful to know that you had a great experience with Robert and that he ensured that all of your needs and expectations were met. We appreciate your business and look forward to working with you again in the future. Best Regards, Kenny Quinn General Manager
Exceptional Experience in Purchasing a Vehicle
Our experience with Germain Cadillac was exceptional, beginning with our sales person, Adam Gentry, and completing with the financial transaction. Adam was very professional, knowledgeable, efficient and very patient with helping us decide on what vehicle was a fit for us. The entire team was very professional and made us feel very appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your 5-star experience with Adam. It's wonderful to hear that you had a positive buying experience with him and our sales team! Best Regards, Kenny Quinn General Manager
Best Car Buying Experience I’ve Had Anywhere
Great experience working with Cory on the purchase of the XT4. I have bought several cars from several dealers and Germain Cadillac has been the best so far.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, John! We're glad Cory made sure you had a great car-buying experience, and that he helped you find the perfect car. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Kenny Quinn General Manager
Happy Cadillac Customer
Adam Gentry was very helpful and personable in aiding us with our new car decision. He was professional and gave us information in detail about the mechanics and technology of the car. He connected my phone to the Bluetooth system as well. The car was cleaned and handed over in immaculate condition.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! We are overjoyed that Adam could be of assistance to you and provide you with the perfect vehicle, and overall experience! We couldn't be more pleased to hear of your satisfaction, and we can't wait for you to enjoy your new ride! Best Regards, Kenny Quinn General Manager