Germain Cadillac of Easton

Purchased 2017 Cadillac Escalade ESV Platinum edition from Germain Cadillac in September as a Certified Pre-owned vehicle with a 172 point inspection. We also purchased a separate warranty that included road hazard coverage that would repair or replace tires and wheels that are damaged by road hazards. On or about 10/5/2020 we started experiencing low pressure in the right front tire, and since we had appointment with Jake Sweeney Cadillac on Tuesday 10/9/2020, I let Jake Sweeney know that I must have gotten something in the road lodged in my tire. Later that afternoon Jake Sweeney Cadillac called me back and told me that not only did I not hit something in the road but that my tire had been plugged and was unrepairable. I asked them if my warranty I paid for would cover it and they said no. I then called Germain Cadillac back and spoke with general manager Kenny Quinn and he told me there is nothing he could do. He said it was not his or the dealerships responsibility to do anything.

First let me say it's a Shame on a 2014 Cadillac xts platinum $ 17,000 plus with 71,120 & 8,000 miles later it needs a transmission who would have figured a car that Clean would die that soon I'm done. I didn't purchase a warranty but it's cool ,I just want to know if I can buy a remanufactured transmission from you at your cost & I will keep it moving thanks Steve, from Kevin Goins

From first contact to follow thru, this dealership treated my family and I well for our used car buying experience. Mike was quick to return texts and even let us know as soon as the car we wanted sold, only to fall thru, where he then let us know so we could come in and get it!

Just got my third car from Brad because of his personal service. My late husband would handle the car buying, but Brad has helped me tremendously. Brad literally takes care of everything, it is an effortless transaction. You don’t want to go anywhere else!

Great experience with this dealership! They made it fun for me to get my new/used car! Everyone was prompt and had me taken care of in no time! Thanks for everything!

I emailed them about a 2013 Chevy Impala. Mike Perkins was prompt with his response and very helpful! He got me all the info on the car and we talked on the phone about it... due to financial issues that came up I ended up not buying but still awesome experience! I definitely recommend Mike to anyone considering a vehicle new or used! Thanks!!👍

I came in from Fort Wayne, Indiana, after searching for months for a specific car. Brad picked me up at my hotel and was patient while we worked with my credit union in Indiana to process the purchase. I would purchase another vehicle from the him and recommend him to anyone else. I am pleased with my experience and the service I received.

After weeks of searching online and calling multiple dealerships, I came across Germain Cadillac. I sent an inquiry and within a few hours after speaking with an online representative, Brad gave me a call! He was very responsive, sent videos of the car, helped me with all of my needs, and had it shipped to TN for me. Completely painless!

Brad at Germain Cadillac made my used car purchase a breeze. He and the team at Germain Cadillac didn't try to pressure me into purchase, warranty, or a finance package. They presented me the options and allowed me to make my choice. The process, even amid COVID-19 was quick and easy.

I have bought many cars in my lifetime and most of the time I have come to dread the experience. My experience with purchasing a used car from Germain of Easton completely changed my feeling on that though. Brad was extremely responsive and friendly through my many initial email questions. There was no pressure and it truly felt like I had someone on my side not just trying to sell me a car but making sure I was getting what I wanted. He kept me in the loop through the entire buying process. When I arrived, I was greeted and quickly tended to with an organized and quick process. You can tell they have their ducks in a row as there were no long waiting periods and the paperwork was ready to go upon my arrival. I'm not often compelled to write a review as most places simply meet expectations.. In this case expectations were far exceeded and I will definitely be checking here again in the future first for my next purchase. Thanks again for the great experience today.