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Jim Causley Buick GMC

(1,106 reviews)
Visit Jim Causley Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2017 state dealer award
View 5 awards
2017 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (586) 580-8094 (586) 580-8094
Used (586) 580-8561 (586) 580-8561
Service (586) 648-1944 (586) 648-1944

Reviews

(1,106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Causley Buick GMC from DealerRater.

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Excellent

Great place! I have been going there for almost 25 years. I have been dealing with Ed Daly. Best salesman ever. I will continue to go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change and wheel service

great service. However, time to change oil excessive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We are always more than happy to assist you if anything else comes up. Take care!

Great Sales Department!

My husband and I have nothing but good things to say about Tammy, our New Car Salesperson. She was extremely helpful and caring in assisting us in the purchase of our Buick Encore. She guided us through the maze of paperwork while answering all of our questions and making thoughtful suggestions. My husband, who has made many, many new car purchases over the years, was thoroughly impressed with Tammy. He has told family and friends that it is well worth the 70+ mile drive to do business with her and is planning on doing exactly that when his current lease expires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vice President and General Manager

Love my Buick Enclave. John Shell did an outstanding job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Mike! We really appreciate it! We can't wait to see you again, have a great day.

Oil change

I came in for an oil change and it was as expected. Service staff is friendly and service area is extremely clean. Lounge is also clean, comfortable and well kept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Gratitude!

Jim Causley Buick in Clinton Township will be my dealer forever!!!! My salesperson Tammy made my purchase of a vehicle an absolute pleasure and is still available to answer any questions I may have. The service team is efficient, courteous, and has my complete trust. I actually enjoy my visits for scheduled maintenance! I

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Cruze body repair

The quote to repair was very close to the bottom line. The body work and paint was beautiful! The customer service was attentive and answered all questions I had. Very very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car Maintenance and Repair

Staff are always polite and listen attentively to your questions and issues being reported. Reported issues are either resolved or an explanation of what was found is given. You are made to feel a part of the family at the Causley dealership with everyone concerned about your safety.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Barbara, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

GREAT DEALERSHIP

EASIEST DEALERSHIP TO WORK WITH WHEN LEASING A NEW CAR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

GMC Lease

Dealership was pleasant and took care of us. Eric Henry, our sales rep, was fantastic and a pleasured to work with. I would highly recommend and plan on doing business again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.