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Fields Cadillac St. Augustine

(709 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 461-2485 (888) 461-2485
Used (888) 711-0073 (888) 711-0073
Service (877) 392-1641 (877) 392-1641

Reviews

(709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Cadillac St. Augustine from DealerRater.

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We waited 2 hours for service replace part on the dash?

We waited 2 hours for service replace part on the dash?? Told us come back because the part was damaged that was ordered?? Drove one hour get there & wait 2 hours & anothe hour back home. 4 hours waisted time🤨

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the inconvenience you experienced with your service visit, Lindi. We strive for efficient and timely service, so it's disappointing to learn we fell short in this instance. We do offer pick-up and delivery of your vehicle if that makes it more convenient for you. Please reach out if you'd like us to address any further concerns or questions regarding your experience.. Thank you, Kevin Hand - Service Director - 904-823-3000

Service staff is always upfront and helpful.

Service staff is always upfront and helpful. The communication is great and they stay in contact constantly with the progress of your vehicle. Jake was awesome and we really enjoyed working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Elauer, we're delighted to hear that Jake and our service staff at Fields Cadillac St. Augustine provided you with excellent communication and support! Thanks for the kind words!

I always have a great experience at Fields Cadillac St

I always have a great experience at Fields Cadillac St Augustine! This visit is met their "new" service advisor, Patrick. He was a delight to work with. Very knowledgeable and helpful. I'll be back! 😁

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Patrick made your visit a pleasant one at Fields Cadillac St. Augustine! Our team is committed to providing knowledgeable and helpful service, and we look forward to welcoming you back soon!

It’s always a great experience when I take my car for

It’s always a great experience when I take my car for service at fields Cadillac everyone very friendly always answers all my questions. Jake is the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ja, we're delighted to hear that Jake and the team at Fields Cadillac St. Augustine provided you with a great service experience! Thanks for sharing your feedback with us!

Good service.

Good service.Joe the service rep. Is very knowable and easy to work with. Always take my car to Fields, best in the area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Alicejean, we're delighted to hear that Joe and the Fields Cadillac St. Augustine team have consistently provided you with excellent service! Thank you for trusting us with your vehicle needs.

I couldn’t be happier.

I couldn’t be happier. Jake did an excellent job. He explained everything well The work was done quick and right

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jake provided excellent service and made your experience at Fields Cadillac St. Augustine a positive one! Thank you for sharing, and we're here if you need anything else in the future!

We had great experience buying a vehicle at Fields

We had great experience buying a vehicle at Fields Cadillac, St. Augustine FL. Our salesperson was PJ and he was by far one of the best salesperson we have ever met. He was professional, extremely knowledgeable about the cars and had a very friendly attitude. Although we had an out of state car buying experience, we have no regrets because PJ made sure we knew all the details about the car and he personally made sure we will be getting exactly what we have been told. It was also easy working with Bill, the finance manager. He answered all our questions and made doing the paperwork a breeze. When we got to the dealership to pick up the vehicle, the dealership was in excellent condition. Everyone in the dealership was very friendly and made us feel welcoming. When we picked up the vehicle we which was a used, we were delighted to see that the vehicle as mentioned was in pristine condition and exactly what we were expecting. From our buying experience, would absolutely recommend Fields Cadillac, St. Augustine FL and recommend PJ.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with us at Fields Cadillac St. Augustine! We're delighted to hear that PJ and Bill made the process smooth and enjoyable, even from out of state. We appreciate your recommendation and hope you're enjoying your new ride!

Having my car serviced was a great experience.

Having my car serviced was a great experience. It went quickly and the car is running smoothly now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Seisold, it was our pleasure to assist you. Thank you from all of us here at Fields Cadillac St. Augustine!

very pleased with courteous on time service, Jake made

very pleased with courteous on time service, Jake made sure I was comfortable as this was my first visit to Fields Cadillac. I will be back for any future needs,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jake made your first visit a comfortable one at Fields Cadillac St. Augustine! We look forward to assisting you with any future needs. Safe travels until then!

I broke down in the Publix parking lot.

I broke down in the Publix parking lot. A call was made to Cadillac and spoke to Joe. Needed to try and start the car again, and if it worked bring it right in to the dealership. It did start and I went right over to the dealership to have them look at it. I needed a battery and it was fixed the same day. I am always satisfied with the service I get there. Thanks Joe!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear that Joe and the team at Fields Cadillac St. Augustine were able to assist you promptly with your car troubles! It's great knowing we could get you back on the road quickly, and we're always here whenever you need us. Safe travels ahead!