Tom Peacock Cadillac

The people and the service at Tom Peacock are excellent! We could not be happier. Thank you Ben, Dana, and Tammy for the best experience. I love my new vehicle!!

Tkeyah(Keke) has been my awesome. sales person for the past 3+ vehicle sales plus for my daughter in law. She is, and has been very courteous, informative, and professional in all her dealings with me and my family.

Arriving without an appointment for oil, filter change , tire rotation and inspection was performed in an hour and a half. You even washed my car without asking , this is service above normal. Thank You Tom Peacock and all involved employees.

I appreciate the excellent service today received from my service advisor, Mr Alvis Young. All of my vehicles needs were met and I couldn’t be happier 😊

Emmanuel was excellent. He went above and beyond to help me get what I wanted.

The help was very professional and all work was completed on time. Very satisfied customer.

If you are looking for a pleasant experience and great deal, you visit Tom Peacock Cadillac. It was well worth the 200 mile drive from home. Highly recommend Sales Associate Dardan!

Quick and excellent service will be returning. My first time using service department. and had a great experience.

2024 Cadillac Lyriq - not a year old. 2nd service since Sept. 2024. This time to replace entire control module! Took 24 days to service because not enough certified techs to work on the car!!! But I was patient but when they charged me for a pebble crack in the loaner windshield and returned my car dirty and still not completely fixed I am just disgusted and really questioning my brand loyalty. Texts I received show the lack of professionalism at Tom Peacock. “still running a bit behind…..It should be tomorrow but I'm not putting all my eggs in that basket…. We only have a few techs that are certified for th Lyriq so that makes it a bit more challenging.” “I have no idea on when the part will arrive…..If no one has it we are at the mercy of the manufacturer of the part. I apologize for the Lyriq shortfalls. Unfortunately we don't build them or have input on that, we just try to fix them.” That’s the professional Cadillac correspondence you can expect at Tom Peacock. If this is the Cadillac service one expects now-a-days, I need to reconsider my loyalty to this brand! And the white glove Cadillac service left anti-seize on my interior trim. The multi-point inspection left my tires under inflated. The ambient lighting still not working. Let’s hope the heat works still to be determined. To top this experience off, I returned the loaner with windshield crack due to road pebble and they charged me $893.56!! Ronald thank you for sending the cashier to settle a very discouraged and disappointed loyal customer. Truly a mark of excellence!

Thanks for all you do, you are truly appreciated. Billie, Isabell and KiKi you all are amazing