Reviews
Appointment scheduled for car maintenance need to improve
Appointment scheduled for car maintenance need to improve greatly. Thanks to Mr. Dana Wheeler he always goes above and beyond to help me the customer. I think Tom Peacock assist the customer on the value of their vehicle. My car was returned without the fluids being filled.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your recognition of Dana's exceptional service at Tom Peacock Cadillac. We understand the importance of thorough vehicle maintenance, and we take your concerns about the fluids very seriously. Please feel free to reach out to us directly so we can address this matter and ensure your complete satisfaction. Your experience is important to us, and we are committed to maintaining our high standards. Thank you for choosing Tom Peacock Cadillac. Sincerely, Steve Hainline | General Manager | 281.443.7700
This is my third lease vehicle and their service has
This is my third lease vehicle and their service has always been exceptional! Ed Stewart and Alvis Young are the best and because of their superb service I wouldn't go anywhere else. Thank you Cadillac!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that your experiences with Tom Peacock Cadillac have been exceptional and that Ed and Alvis have made a positive impact during your lease transactions. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great customer service.
Great customer service. Very nice facility..Professional staff that are always willing to assist..Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing top-notch customer service in a welcoming facility. We appreciate your feedback and look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service was fast and amazing .
Service was fast and amazing . Keke was wonderful !! I am a Cadillac owner for life .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our service team, especially with Keke. We truly appreciate your loyalty as a Cadillac owner for life. We look forward to seeing you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
Best service in the city and always taking care of me and
Best service in the city and always taking care of me and my car! Will forever take my vehicle to this dealership!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you appreciate the service at Tom Peacock Cadillac and that we consistently take care of you and your vehicle. We look forward to seeing you again for your future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
Renee was my service advisor, she did an excellent job at
Renee was my service advisor, she did an excellent job at making sure my needs were taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! We truly appreciate your kind words and are thrilled to hear that our service advisor took excellent care of your needs. Here at Tom Peacock Cadillac, we strive to provide top-notch service, and it's wonderful to know we succeeded. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Steve is sooo nice and professional.
Steve is sooo nice and professional. Everyone was so nice and welcoming. Definitely told everyone abut this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are thrilled to hear about your positive experience at Tom Peacock Cadillac. Our team takes pride in providing a welcoming and professional environment, and it's great to know you felt that during your visit. We appreciate you spreading the word about us and look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Very pleased to see the upgrades to the customer
Very pleased to see the upgrades to the customer waiting area which had been underwhelming at my last visit Good results with the renovation! Service Adviser was very helpful and knowledgeable However it took longer than expected for an oil change after having made an appointment online. Results though were excellent. It would be nice to have received a text with status update so I could make adjustments to any plans I may have had for the day Overall I am impressed Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! We’re glad to hear that you are pleased with the upgrades to the customer waiting area and that our service adviser was helpful and knowledgeable. We appreciate your feedback regarding the oil change wait time and the suggestion for status updates via text. Your input is invaluable as we strive for continuous improvement at Tom Peacock Cadillac. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Freddy Falcon was tremendous, a customer-oriented rep.
Freddy Falcon was tremendous, a customer-oriented rep. He reviewed everything on my list and made good suggestions on what I needed to consider. Peacock is a happy place to work. Checking out was smooth and easy. John Hine
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John! We truly appreciate your kind words about Freddie and our team at Tom Peacock Cadillac. We're glad to hear that you had a smooth experience and that our suggestions were helpful. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great service.
Great service. Great professional people. I would highly recommend the dealership. The new facilities is very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. Our team takes pride in providing professional service, and we're glad you enjoyed our new facilities. We truly appreciate your recommendation and look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700