Tom Peacock Cadillac

I am totally disgusted with the Service and Sales department at Tom Peacock Cadillac in Houston. I have purchased (4) vehicles from this dealership and dealt with them for over 20 years. The ethics and customer service have diminished beyond belief. SERVICE I took my truck in for diagnosis, August 31, 2024. When I went in to pick it up, September 14th, they stated no codes had been found, so they only charged me to install new motor mounts; however, the original problem still existed. I left it there again and escalated my concerns, only to be told by one of the Service Managers that he reassured me it was repaired because he had test driven it himself. I picked it up on September 30th only to have it completely break down on me October 1st. While on side of the freeway, in total disparage, the service man spoke to me as if I was the problem with total disregard for the problem at hand. This time, I could not even drive my truck in, it had to be towed. I have been calling and leaving messages for the GM throughout this ordeal and have yet to get a return call. Another, Service Manager finally called back on October 21st to inform me that my truck was ready again, he informed me he had driven it home overnight and it was running great. (Note: I did not know they could drive my truck out of town overnight and call it “test drive”, without my prior knowledge). Regardless, at this point, I am afraid that my vehicle is not safe or reliable. First it was motor mounts, then a cracked spark-plug and now a faulty fuel pump; while nothing was indicated in the diagnostics testing nor the spark plug replacement mentioned on the service ticket. This is worse than returning your food more than once at a restaurant, expecting it not to be contaminated. SALES On September 16th, I received an unsolicited text from a Salesman stating they noticed that I had a vehicle in excellent condition, that they really needed on their lot. Further stating, they would give me top-dollar if I was willing to trade it in. And because I had been such a loyal customer, they would also give me additional rebates to sweeten the deal. Since I had been riding in a new loaner vehicle for (2) weeks, at that time, I thought that it was too good of a deal to pass by. I told him where I would need to in the deal and asked was that feasible. He stated he could most definitely come within a couple thousand of my target. So, I requested he work up the deal. When they presented the deal to me, the trade in offer was $15K less than he stated and the new vehicle sells prices was $10K more. At that point I was devasted. CONCLUSION I don’t know if this is their new “mode of operating” to bait me into buying a new car or if their lies and incompetence is just their new standard. As of today, I still have not received a call back from the GM, Steve Hainline, and have to go back to retrieve my vehicle, that I am now uncomfortable with driving. Note: This is one of the (4) vehicles that I originally purchased from them. I am sparing you some of the hideous details of this debacle, just want you to get the idea, Tom Peacock Cadillac Service and Sales no longer value or respect their customers. The disregard and disrespect seem to be paramount now, I took my vehicle into Cadillac with the intent to avoid the scams. If you need service or to purchase, find another Cadi dealership, based on my current experience, this is the worst Cadillac dealership in the Houston area.

Phone purchase was nicely done. The Shawn’s were efficient and the overall process pleasant. My main reason for selecting TP over a closer dealer was your service group especially Spear.

Great service and great work,clean place and truck was washed good people call quality work. Very professional

Alvis is awesome. He is courteous and friendly, and he always takes great care of me.

Very fast, wonderful service. The tech was very personable and friendly. Couldn’t be more pleased!

Great service, friendly and helpful people, communicated well, easy process, all around great experience. Thanks

My car was washed and looked like new.Billie was great in the service department. Great teamwork and follow through.

Courteous and professional . Answered all my questions. Explained all of my choices and the difference in the models I was interested in.

Spears is very knowledgeable and professional! I was glad to see he was still there

Customer service is excellent. Dealership waiting area is state of the art. Thorough maintenance of my vehicle.