Reviews
Kim and Service was awesome!
Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service hours were looked at and helped with a coupon that I forgot. The tax in the shop fix the car perfectly and I drove away happy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379
They were in constant communication with me throughout my
They were in constant communication with me throughout my vehicles repairs. Easy dropping off vehicle as well as picking it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379
The mobile technician came out to check on a recall for
The mobile technician came out to check on a recall for my vehicle. It was great!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Karissa and our team strive to ensure that all our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379
Normally I give 5 stars.
Normally I give 5 stars. But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showing me my next oil change date and my tires didn't get checked and filled to the appropriate air levels. Plus I presented a coupon before service and still had to remind them about the coupon when checking out.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379
Quick and easy.
Quick and easy. Answered all my questions. Gave me fair value on my trade in. Explained features of the car well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Flynn General Sales Manager 262-338-3379
Everyone was very friendly.
Everyone was very friendly. Really helpful and a nice dealership. Will recommend to friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Gordie Boucher Ford Lincoln of West Bend! Chris Flynn General Sales Manager 262-338-3379
Monica is very personable and polite, which are values I
Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts in my book. Nice job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379
I have only had recall work done on the vehicle and they
I have only had recall work done on the vehicle and they have always satisfied me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379
I arrived early and was greeted with quick response and
I arrived early and was greeted with quick response and service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379
Everything went great.
Everything went great. Very organized, helpful and friendly. Everything went great. Very organized, helpful and friendly. Explained everything thing Very well. Done efficiently and quickly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379