Reviews
Great Service
I really like the friendly staff very clean my service guy is awesome he really take care of me when i come in let me know what's going on with my car. (Art Miller)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Fast and professional service. Very accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great People, Awesome Service
Nice Friendly environment. Excellent customer service. Would recommend to anyone. Lower than usual prices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
F150 owner
Great job keep up the good work. In and out in a flash, I didn't even have time to enjoy TV and my soda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Willie, thank you for your positive review. We're happy to have been of service to you. Please let us know if there's anything else we can do for you.
Great Service
I am very very satisfied with the Bob Maxey Ford in every way
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Nero
I love the great customer service I always get from the Jefferson location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Lavell! Drive safe, and we'll see you on the road.
Excellent services
I was truly pleased with my last service call to your Dealership service Department. My car was ready for me at the time stated when I arrived. This was important to me because I had a full schedule that day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Purchase of 2016 Ford
This is my second purchase at your Detroit dealership. Gabe Peterson is a pleasure to work with. He is knowledgeable and thorough. I literally had a new car in less than two hours. Mike in service dropped by to say hello. Because I live in Grosse Pointe, I could get my service done at your Grosse Pointe dealership but my preference is Detroit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're always happy to help our customers at Bob Maxey Ford. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!
As always satified customer
My car is a 2013 C Max Hybrid My service was a damaged tire. The service department search for a replacement tire for my car when they could not locate one they found a tire by another manufacturer that was a very close match. Once the tire was in the shop they quickly installed it reset the sensor and washed the car. Dave called me and the car was ready and waiting when I returned. I am happy to have this dealership down the street from my office and have recommended the service department to several people in my building
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Requesting additional Service
The experience with Mr. Mark O'Bryant and the management exceeded my expectations. However, I am disappointed that I will need to bring my car in for servicing. It makes knocking noise when turn the heating system on. It makes another distinctive noise. Also I have smelled fumes on occasion as late as Tuesday, January 19th. I spoke with Art (?) in the Service Department. He asked me to bring it Monday, but I must be at work at 8:00 a.m. Because of that the earliest I can bring my car is Thursday, January 28th, my day off because it is my birthday. Sincerely, Doris Lynette Leigh
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, Doris, we are happy you had a pleasant experience at our dealership. The staff at Bob Maxey Ford always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!