Bob Maxey Ford

Saw the 2017 Ford Fusion online. Gorgeous car, great price. Having had a 2012 Ford Fusion for a almost repair free 186,000 miles , I knew I had to check it out. Bob Maxey Ford Howell, is an excellent store. My sales agent, Jeremy Hellwege, was outstanding, in every aspect of the buying experience. Thank you Jeremy! I will be back and will refer folks to your store.

Everyone was helpful and friendly when I leased a car, but not when I returned it. I brought back my Mustang in perfect condition. I asked if anyone was going to look it over and they said another day. This worried me, so I took pictures all around the car, just in case. Sure enough, a week later I received a letter stating I owed $560 for damages on the car. They sent me pictures of a big dent in the car. I sent them my pictures clearly showing no dent in that spot when I dropped it off. The pictures show the dealership in the background and a time stamp. Not only are they not interested in my pictures, they won’t even reply to the three emails I have sent asking for help. For three weeks now they have ignored me at Bob Maxey and the Dearborn headquarters. Before you say I should have had a pre inspection, I called about that and the person at BM told me to just bring it in on the turn in date, so I did, and then got screwed and now ignored. Beware when dealing with this dealership. I won’t ever again.

Awesome service representatives,servicemen and I get my car washed after being serviced!

Very pleased as always the best customer service ever very welcoming staff wouldn’t go any where else always have what I’m looking for ��

Very fine dealer. Courteous service, efficient, all documents for a used car trade in, done fast and correctly. No problems! The used car I purchased, a 2017 Fusion Titanium Hybrid, was very clean with new tires. Looking good as new! Thanks guys.

The service department is half the reason I completed my purchase at Bob Maxey Detroit. Verbert Bennet, a most helpful sales person with perfect people skills - no pushy and still get the information to you.

I leased and then purchased my Escape from Bob Maxey Ford on Jefferson. The experience was exceptional both times. Sherry Porter, my sales associate, is friendly, kind, professional, responds quickly to email and phone, and is extremely efficient. JT in finance was equally as friendly, kind, accommodating, and professional. I felt like I'd made two friends. And this comes from someone who dreads the negotiations of buying or leasing a new car. I highly recommend Bob Maxey Ford in Detroit.

The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.

Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.

Ken Ostin just sold us our 5th Ford vehicle. The experience was Awesome. Dan made it the fastest final paperwork ever in buying a vehicle.