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Bob Maxey Ford

(731 reviews)

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford from DealerRater.

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Great Service

I came in for an oil change and Michael Gilmore made sure I was taken care of in a timely fashion. Wonderful customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best Dealership in Michigan

Bob Maxey on E Jeffereson Ave has the best customer service. Each employee treats all customers like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My Ford Fusion Experience

My sales person Verbert Bennett is so silly. It was pleasurable working with him. He told me that I had visited the dealership 4 times, I think, and I finally made a purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Cordelia! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thank you for this feedback!

Comments

I was in an out in less than a hour, coffee was brewed and waiting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service

As always, excellent and prompt customer service. I can always count on Zachary Anderson and Dave to ensure my vehicle efficient. I was quite impress when the Service Manager took me back to work while my car was being service. Art is always nice and provides timely pickups and drop off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Members of the service department's staff were very courteous,patient and professional during the time my car was being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for your feedback, Rosie. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Hope you're enjoying your vehicle, and as always, drive safe!

Excellent Service.

Excellent service. Quick and very professional. Courteous personnel and was able to me in and out with not issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're always happy to help our customers at Bob Maxey Ford. Feel free to stop by if you ever need any more help.

Excellent service

My Edge 2914, had a nail in the passenger rear tire, they fix it no problem, was in & out within the hour. Excellent service, staff was very helpful, I would recommend Bob Maxey Ford to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

awesome service!!! Quality work. Always a great experience at Bob Maxey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Jennifer, we are happy you had a pleasant experience at our dealership. Don't hesitate to call us if you ever need anything. Be safe on the road.

Cynthia Sellers

I have never had a more comfortable experience at any dealership. I was in tears, I thought I was doomed to stay in my 2008 Malibu which I had for 5 years and have had problems with it for 4 1/2 years. I called and spoke with A Bob Maxey Ford salesmen named Sherry Porter. I was in tears and explained my situation to her and she said don't worry we help customers in your situation all of the time. She said to come in and see her. That was on Monday 11/02/15, I said she is not going to be able to help me, but she was so nice and motivating I went strait after work, and left that afternoon in my new 2016 Ford Escape. Good bless you Sherry Porter and thank you Bob Maxey Ford for employing sales people like Sherry. I told everyone at work, all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Cynthia! Thank you for your positive review. We respect our customer's time and budget. Feel free to stop by if you ever need any more help.