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Bob Maxey Ford

(731 reviews)

Reviews

(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford from DealerRater.

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Office Manager

Service was great got it back as promised and your service person Mike was wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change and wheel alignment

Very satisfied with the services rendered. Very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Patricia, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. We sincerely thank you for your business and hope to continue serving you for many years to come!

Perfect

Local, convenient, friendly, uncomplicated service. What more could one ask for?!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Response to survey

I have never had anything but excellent service with a smile at Bob Maxey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Always satisfied with the service and sales at Maxey Ford, Thank You !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Phyllis, we are happy you had a pleasant experience at our dealership. If there is anything else we can do for you, please give us a call.

SERVICE ADVISOR MR. MICHAEL L. GILMORE

MR. MICHAEL .L GILMORE AND ALL BOB MAXEY PEOPLE DID A GOOD JOB ON MY FORD FLEX . OIL AND FILTER CHANGE AND VISUAL INSPECTION MY BRAKE, BATTERY , TIRES, AND CAR WASH GET 100% GOOD JOB.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Aaron, we are happy you had a pleasant experience at our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great, quick service!

Dave was wonderful -- very helpful during all steps of my service repairs! Great customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great services!

Excellent service--fast, courteous,professional, and helpful with any questions asked.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Staff was very friendly and professional! I was in for an oil change and expected a couple of hours wait time! Not at all!! The service was fast!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great salesperson

Andrea "Krissy" Goddard was an excellent salesperson. We purchased a 2016 Ford Focus SE. Our only complaint: our vehicle was in line to be prepped and another salesperson cut in front of us so that his client's vehicle could be prepped before ours. That meant my husband had to wait an extra hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your response, William! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!