Reviews
Not Applicable
I went in for my first Courtesy oil change---The Staff was very friendly and I was in and out very quickly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Eunice! Thank you for your positive review. We respect our customer's time and budget. If you need more help, our team is available to talk -- safe travels!
Great place excellent service exceptional staff
Your service is always good but the best part of the service is the staff. Good staff says a lot about great leadership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annette, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Drive safe, and we'll see you on the road.
Mrs....
I have been a Bob Maxey customer for over 12 years. What I most like is the 'personal touch' I get with service and sales.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your feedback, Sheryl. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. It's great to hear that we could be of such help!
Some glitches but, overall, good services
The staff is always helpful but, this time, I found the service less than perfect. When I brought the car in for service I asked about the credit that I seemed to accrue and was told that I would get credit when I picked the car up. But when I picked it up there was no credit. I asked the woman why and she said I would need to ask the person who I checked in with. I asked him and it turned out that he thought i was referring to some kind of coupon and not the credit that I was notified about through email. So it took another ten minutes to get that straightened out, since he thought it would be fine if I just left it and asked for the credit next time. Also, when I got there no one was in the office to cash me out. That was, at least, another 5 minutes. While I wasn't happy about either of these issues, the staff was willing to rewrite the bill and give me the credit. I wouldn't recommend you to family or friends only because I never make recommendations to others.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Associate
Always excellent customer service! I was in and out without waiting around. I highly recommend their service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Marie. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Great Service
the sales person was on time and did not keep me waiting no more then 2 minutes. Kept me informed of the service that was being performed. Good job Ford Maxey.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
Great service and attention to customer needs. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Denise! We appreciate your positive review!
Great Service Department
The service department was very attentive do the concerns in which I brought my vehicle in for service. There were additional items found while my vehicle (2011 Ford/Escape) was in for service and my car is running as if it were new!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so happy you enjoyed working with our staff, Derek! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Great service
The service team assisted us in resolving a problem with the car's transmission and helped us secure assistance from Ford in resolving the problem and making the repair. It was much appreciated and the attention to customer needs was off the charts.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome environment
Outstanding customer service;will never leave this Dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had such a positive experience with us, Lisa! If you ever need any help, please give us a call!