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Frank Boucher VW Kia of Racine

(1,160 reviews)
Visit Frank Boucher VW Kia of Racine
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 238-5743 (888) 238-5743
Used (888) 414-4987 (888) 414-4987
Service (888) 234-6182 (888) 234-6182

Reviews

(1,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Boucher VW Kia of Racine from DealerRater.

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Chris Stiner was so helpful and he went through all details

Chris Stiner was so helpful and a nice guy to work with. Would reccomend him to all my friends who want to buy a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast, Friendly and extremely fair deal

My husband and I had been looking for a new mini van for approximately 3 months. We test drove every mini van on the market and had finally decided between the new Chrysler Pacifica and the Kia Sedona. Both vehicles had everything we were looking for however, we had a previous Chrysler vehicle that was in the shop more that at home. We had made a previous trip to Boucher Kia and the sales person we had worked with was with another client. The manager then introduced us to Alex. He was extremely knowledgeable about the Sedona and spent nearly 70 minutes going over all of Sedona options, completing the test drive and then working with management to locate the exact vehicle we wanted and at the price we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great overall experience!

I worked with Nicolas and the team at Boucher Volkswagen to purchase vehicles for my business. From the introduction to financing to vehicle branding, the process was seamless (and painless).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Out of State Experience

I contacted this dealership about a pre-owned certified car that they had listed. Peyton Lee was whom I spoke with. He acknowledged that the car was indeed there and took time to physically inspect the car for me. He contacted me back within the hour. I agreed to purchase the car. He picked my wife and I up from the airport on his day off. Dressed to impress and was very kind and hospitable. We were able to drive before buying for which took more time from his day off. Of course that means that we could also drive a couple of more cars that they had there and found a different car to our likings. Thank you Peyton, for you were wonderful and real good to us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very helpful and easy to work with!

My original salesperson was not Sarah, however, when I cam back to close on the car, I had Sarah Turner. She was very helpful. She took the time to go over all the new vehicle features, helped me connect to the technology, answered all my questions and was very pleasant to work with. After the purchase, when I had questions, she responded right away. When I had an issue with my purchase, she was able to take care of the issue very quickly. She was very pleasant to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding!

I purchased a used vehicle from Boucher Import. What is unique about my purchase is that I live out of state and did the entire transaction over the phone, via e-mail and FedEx. From my initial phone call to inquire about the vehicle to the final transfer of paperwork the process was flawless! Mike Elliott answered my first call and Tim Nyquist completed the sale. Both gentleman did an outstanding job of representing Boucher Imports! I set my expectations high and they were exceeded, thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Volkswagen jetta

This was the best experience I've ever had buying a car. Tina really helped me get the car I want. I'm completely satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Enjoying My New 2017 Kia Sorento

My current car payments were higher than I wanted to pay and the dealership worked very hard to get me into a lease that almost halved my payments. There was no pressure and I felt Ryan and the finance department worked very hard to get me the deal I desired. Now I'm enjoying driving a 2017 Kia Sorento. Thank you Boucher Imports!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Knowledgeable, helpful staff.

I recently purchased a vehicle from Boucher Kia. I called ahead to schedule a test drive. When I arrived I met with SARAH TURNER, who had the car ready for me. She was very knowledgeable about the vehicle and answered all the questions. She even did a follow-up the next week to see how I was enjoying my new experience. I would recommend her if you are interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great buying experience.

I had a great buying experience with virtually no haggling. We were able to get to each others bottom line in no time @ all. In addition, the customer service and follow-up that my sales person "Sarah Turner" demonstrated was EXCELLENT! Thanks again. I'd definitely be a repeat customer...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.