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Frank Boucher VW Kia of Racine

(1,224 reviews)
Visit Frank Boucher VW Kia of Racine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (888) 238-5743 (888) 238-5743
Used (888) 414-4987 (888) 414-4987
Service (888) 234-6182 (888) 234-6182

Reviews

(1,224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Boucher VW Kia of Racine from DealerRater.

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Wonderful experience - Answered all of my questions I had

Everyone at this location helped in finding my car and worked together; But especially Jeff he was wonderful to work with. I highly recommend working with any of these employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great customer experience

I had a wonderful experience with Frank Boucher Kia. Tim Nyquist, my sales representative, made sure I felt comfortable and happy with my choice. He truly listed to what I was looking for and made sure to go over all of my options. He did not pressure me or make me feel incompetent like other dealerships have. I plan on doing business with him and Boucher Kia for the for the rest of my life and car buying needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful Experience

Both Nick and Kerri were wonderful to work with. Nick was very knowledge and honest with it came time to choosing my new VW, and Kerri made the financial process a breeze. I came in on a Friday evening, and left with a brand new car a day later. I am very pleased with my experience and would highly recommend Boucher!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Excellent customer service. Buying my new car was so easy and not stressful. Wasn’t pressured to buy anything extra. Love my new Golf R!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Felipe Ayala

I felt that Felipe did an excellent job on introducing me to the Kia. He was great at following up on things that were important to me. He also followed thru till the time I took possession of the car.A job well done. Nancy Gorenc

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New vehicle happiness

I am very happy with the sales service provided at Boucher VW. I went back three times in one week test driving three different models of VW. Darrell was always helpful and took the time to explain the features in the different vehicles. There was no sales pressure, just effective follow-up on each of the visits. Third visit was the charm and I found a vehicle I am very happily driving today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience helpfull sales agents and managers.

Everything was so smooth and easy. The sales agent showed us the car, let me test drive it,explained about the suv and gave us options,showed us the other suv with more options!,,,,,full thank of gas, freshly washed car, coffee and snacks for customers,,,,,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Satisfaction

Everyone is friendly and helpful. My sales person did an excellent job and showed patience when i test drove multiple Suv's. If you're looking for a good dealership check them out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and courteous response

We did not end up buying from this dealer, as they did not have color/options we were looking for, but they answered all questions immediately. They were helpful, and never pushy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Willing to help all they can

The service was excellent Ryan the sales person was courteous and friendly as all staff were buying a used car was easy and fun they do a great job at Kia Racine

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.