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Napleton Autowerks River Oaks

(352 reviews)
Visit Napleton Autowerks River Oaks
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (708) 360-4166 (708) 360-4166
Used (708) 782-4902 (708) 782-4902
Service (708) 716-0216 (708) 716-0216

Reviews

(352 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Cadillac

Very easy to deal with, and a quick transaction was made. I was very happy. My time was not wasted that’s for sure. Thank you very much for making my experience a pleasure. I will definitely enjoy my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Superb Customer Experience!

I ABSOLUTELY ALWAYS have an AMAZING experience at Napleton Lincoln. I have purchased 5 cars from this location. It doesn’t matter if it’s an oil change or a car purchase. I ALWAYS leave satisfied and that is EXACTLY why I continue to return to the BEST CUSTOMER EVER!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Will definitely shop their again

It was great love every minute of it definitely will shop their again the person that sold the car was very good with my credit problems love it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANK YOU FOR THE REVIEW

Fast, Friendly, Excellent Customer Service, Marty and the

Fast, Friendly, Excellent Customer Service, Marty and the Ladies are awesome with making the customer feel special and cared about. I have been with Marty for over 20 years and wouldn't know what to do with any other Manager. I love this dealership will be back

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

thank you for the review

Great service and nice people

The dealership was clean. The salesman was very knowledgeable of their product. They seem very excited about my being there. My salesman Tyren Thompson was very friendly and helpful. He made my mom and I feel welcome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I enjoy being a customer with Lincoln & cadillac.

I have actually purchased my third vehicle here at this dealership. Daisy is amazing and she is the reason of my first purchases with the Cadillac Suv. She was great guiding me and explaining the entire process. A couple years ago I returned and she helped me with my Lincoln suv. I recently returned last year and she helped me with my Lincoln Hybrid which I love. The Finance gentleman Mr. Brown was amazing I was treated like family. Also Mr. Ken is amazing a manager in service he is very professional and is always able to work around my work schedule to get my vehicles in when needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding sales crew

Mr.Thompson was very professional and the finance guys worked miracles to get me the automobile I wanted and not try to get me to buy anything else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Great experience. I will definitely go back for more new cars always have. Amazing staff go above and beyond for their customers. Highly recommended go

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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napleton Cadillac is a great dealership

Overall my experience was phenomenal Brittany Komacsar was just outstanding she explained everything about the car I purchased & I love it Job well done…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly, courteous.

Friendly, courteous. The dealer ship was very clean. The attendant was knowledgeable about what my car needed. The service was fast and the waiting room was very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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