Napleton Autowerks River Oaks

I bought a 2021 XTS and it has been in the shop for broken seat, trunk not working, engine light, and now I’m going back for my radio and my trunk won’t open by light underneath the car. I only had it a year and they won’t give me a new car at the rate I am at so sad.

Have always experienced great service. All the staff are friendly and helpful. Appointments are on time and easy to get.

Mislead and overcharged customer. Received poor customer service. Limited assistance from management or customer care Removed crucial part from vehicle; refused to replace… Diagnostic report unclear … (nonprofessional)

I was impressed with my service representative. He addressed my car needs, I was escorted to the waiting area, he kept me informed on my wait time. I was overall satisfied with the service I received.

Service department is A++ and it doesn’t take a month waiting for an appointment. Very satisfied with the service given and the staff was friendly and customer focused.

Service was EXCELLENT,& done in a TIMELY FASHIONI was very pleased with the work done

I have bought several cars from this dealership over the years and the one thing that has kept me coming back is the service department ran by Martin. He and his team go out of their way to make sure everything is done correctly. You will NOT find another dealership with the kind of service you get from them. I also want to mention the ladies in the office are just wonderful. I enjoy going there.

Had to wait for a simple oil change for 2 hours. Staff was rude. Will never go back.

Brought my car in for the recall. When I made my appointment I told them to change the oil. They called and said my front light was out . They quoted a price and replaced the light. All done professionally! Thank you Cadillac for great service!

Great service, employees are friendly, the people for sales to service along with the office staff go well beyond what I have experienced at other facilities. Always a pleasure to do business with them.