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Patrick was great. Very professional and accommodating. I usually go to another Jeep dealership but because of him Ill definitely come back.
I went to this dealership to purchase a Jeep Cherokee, it...
I went to this dealership to purchase a Jeep Cherokee, it was the worst buying experience I have had in over 30 years. The sales person Angelo and the finance person Vlad were shady characters. I should have walked away. Negotiations consisted of a review of the sticker price, which I was told was not the sale price - the vehicle was on sale he said for less, at no point would Angelo share the sale price because of the friends and family discount I spoke of. Then, I told him max payment for my budget, he came back $300.00 more than my max. Then continued to write a number down which I wouldn't agree to, then he would say okay if 550.00 is your max sign right here as that is your only negotiating power. This went on for several hours with him requiring me to sign by a number stating that was my only negotiating power. When in fact that was how they trapped me. I was at the dealership from 11 am until close 9 pm. I did end up buying a vehicle because I really wanted a Jeep. I am a fool. I should have walked away. I cannot blame anyone but myself for wanting that Jeep. However, at no point would the sales person Angelo tell me what the terms were that were being negotiated as far as interest rate, sale price of the car, trade in amounts for a 2017 Fusion, dealer price for the friends and family discount. Then I get to the signing and they gave me 9K on a 15K Blue book value. Then I get a call after it was all said and done form Angelo asking for a copy of a utility bill to confirm residency. I unfortunately do not have a utility bill as my rent includes utilities. So Angelo told the finance office that I was refusing to provide the documentation requested. Then Vlad, finance called my phone and told me that if I didn't provide my utility bill the financing would not go through, and I would have to pay for my Jeep out right. I ended up having to provide a copy of my lease agreement. Then I had a friends and family discount which they would not accept at the time the loan was being negotiated. I have been a Ford owner for the past 15 years - never paid interest on a Ford Credit financed car ever and I purchased 4 cars from the Ford dealer across the road from this Jeep dealer. Always paid more than minimum payments, always early on my payment. This dealership sucked me into a 8% interest because I had negative equity I was told. And then it gets better, Here I am 50+ days later and I get a notice from Ford today...Jeep has not yet paid off my loan! So now Ford will have to report me delinquent, and they have assessed late fees. So I sent a note to Vlad today and he told me not to contact him at the number he has been communicating to me on and gave me the main number. Now, Angelo the sales rep also sold a Jeep to my daughter and a Dodge Ram to my son that same month (July 2020) - they said the same thing about the shady negotiations and failure to disclose until you were already in the office ready to sign with the finance guy, Vlad. I even told Angelo that I didn't want the deal and was going to leave - he told me there would be an issue as the Loan was already submitted.. Absolute worst experience ever. The Jeep - Great vehicle so far, Just don't buy from these folks. Terrible, TERRIBLE SHADY PEOPLE/ SERVICE! They took advantage of me through-out the whole process. BEWARE.... I called and spoke to the General Manager today. We will see how this goes - need to know when they plan on paying Ford, if they will be paying the late fee's associated, and when they will be cutting me a check for the friends and family discount that they would not accept. Because of this shady business I am paying 46K for a 31K retail priced Jeep. Corporate is next should this go south. And if that doesn't go well, BBB is next up. Frustrated to say the least. rating is a one because they don't have a complete Failure or Zero stars rating option. I see a lot of 5 star ratings - maybe it was just the sales person and the finance guy... so at a minimum ask for someone other than Angelo and Vlad. Frustrated with Antioch Dodge Jeep shady businessmen... consumer beware.
Our service writer, I did not get her name was awesome.
Jeremy was great to work with. I went to 10 lots before...
Jeremy was great to work with. I went to 10 lots before going to him. There was no “sales tactics” or “fluff”. I left with a Jeep! Great experience!
Don't shop for vehicles there!!!
I wouldn't go to this company if it was the only one in 500 miles. I was buying 4 Rubicon Gallant Jeeps in Orange, and on 2021 the same. I early this morning, I asked that they pick me up and I would go with the dealer to their office, sign the papers for all 5, and have four delivered as a surprise.
Car repair re check engine light
Kim was great and with my bad knee took extra care of me getting in my car .
I brought my wife's' Jeep in for a recal and was taken care of by professionals. While I was there I spoke to a salesman named Darren Singleton. He was helpful and encouraging. It was a good experience all together.
This dealership is the best when it comes to buying cars!...
This dealership is the best when it comes to buying cars! I bought my first car here with the help of a kind salesman by the name of Frank. He really seemed to know which car was best suited for my needs.
Came in this week looking for a new grand Cherokee....
Came in this week looking for a new grand Cherokee. Everyone at the dealership was very kind and upfront, especially my sales person Frank. Would buy again!
We enjoy doing business here. Staff is always friendly and the facility is always clean and neat. We enjoy looking at the new automobiles whilr waiting for our car to be worked on.