Mercedes-Benz of Valencia

I was notified that there was a recall on my 2022 GLE 450 fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Second time they called me to bring my car in they had the part but they did not have a loaner car that they promised me. I then brought my car in for service and they said they would do the service and fuel pump replacement but again the part was still on order. It’s been months now and no one has called me back so it looks like I’ll go to Mercedes in Encino for future needs. Disappointed and the dealership should be embarrassed.

Never have I ever had to deal with such rude people! Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driving on the freeway! I brought it in to the service for 3 times and they had no idea what was wrong with it, they kept changing parts that did not solve the issue. The 4th time I took it in they lied and said that it has rodent damage so they're not responsible for selling me a damaged car which would clearly qualify me for a lemon law case. I stated that this car is a safety hazard and that I did not want it, their response was shocking. One of the agents called me yelling, and said that he does not care if I get in an accident and threatened me that if I don't return the loaner they had given me they will take legal action against me! They refused to help me and said that they don't care how I get my car fixed they said I should pick it u UNFIXED and get in a crash but they're not responsible for anything.

Ethan Was AMAZING! Help out from the start to the end ! Highly recommend him at Mercedes Benz of Valencia

Professional, trusted, honest reliable service for nine years and three vehicles so far, thank you.

Convenient, reliable, professional, courteous.and personable I was reliably informed, every step of the way about the progress of my automobile.

Great service department. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle.

Had to take my car in for an issue I had with acceleration and the service provider Oscar Romero was such a great help. He turned a bad moment for me into an enjoy experience. For that I am grateful.

this dealership has very bad customer service, especially from the floor manager. they sound sweet like they are helping but when they don’t get their bad deal through, they start showing true identity. this dealer was helpful when I leased my first e400 here in 2014. after that, the new sale manager and sale reps were bad in 2018 when I leased another e400. I came back last wk thinking time may change their way of bad management. I wanted to explore options of another lease vs a return. and it was still the same. the floor manager had bad attitude toward me when he knew that I just wanted to return the lease and he wouldnt get another deal. I ll never come back here again. these guys are way faker than other reps at other places.

Not recommended period. Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almost full day and recall and such….till next day Slow response and lack of explain. Plz go to different dealer

So, Mercedes Benz of Valencia is truly a xxxx-storm of great proportion! My biggest mistake was buying a Mercedes Bense from Valencia. The Salesman was Shareef. Though he was nice, at the end of the sale he was only interested in the "survey" via email, and insisted that I give him full positive rating. Well, I haven't filled that out yet, but I sure will be doing that after the CURRENT DEBACLE is resolved. First, I did not get a good deal on my trade in, and they did not offer a fair discount. It later came to my attention that purchasing the same car from Mercedes of Thousand Oaks would have been far more beneficial. Second, when I met with the financer, I literally was talked into adding on all the bells and whistle programs. I purchased ALL the available add-on packages. Of note, if you take your car down for whatever reason, they are to give you a loaner car. At this moment, my husband is sitting at Mercedes Benz of Valencia, where they have denied the loaner, which is a part of the package. Also, at the point of purchase, when I was asked about the spray coating, I was told by Jeff verbally that we would be getting a loaner car. Well, my car is in service right now not just for spraying, but to a tire replacement, as I have a huge nail embedded in the rear passenger side tire. FYI, I purchased the tire program. There are 2 reason why my car is there, and that should more than cover a loaner car. Well, they are not honoring that. Third, and this is my favorite. I received an email from Jeff Cohen, the financer, on November 6th stating there were issues with the financing of my car. That in itself is a very long story, but to summarize the results, Jeff asked me for $804.21, stating that Mercedes had to pay my first payment because financing was "late." I gave him payment, but requested proof of all this. Meaning, I wanted proof that Mercedes paid the lender. What I received on 11-21-18 was a receipt of my payment to Mercedes. I then again requested proof of payment from Mercedes to the LENDER. I informed Jeff telephonically again indicating that I wanted to make sure that what was going on was truly honest and above board. THEN, I receive a bill from the lender, dated 11-16-18 indicating that payment was due on 11-18-18, but postmarked 11-20-18. Incidentally, I received this right before Thanksgiving. I called Jeff who assured me that "everything is fine," they they posted payment for the car due to their late financing issue, and that my next payment was in January. I contacted the lender and this in fact, was not true. They stated payment was still pending. Also, Jeff made the mistake of having the mailing address as one of my homes, and not my true mailing address. To resolve this, I had my lender for my other car take over the loan, and now everything is resolved. It is resolved, but not at the hands of Jeff Cohen, but by my own actions. All this pains and disturbs me. I could have just taken my BMW, ACROSS THE STREET, purchased another BMW, and had received 1: fair value trade in on my BMW; a better deal on the new vehicle, appropriate business practices on the part of the dealership; and most important, honoring the parameters of ALL the add-ons I had been suckered into purchasing. In final note, I did email Jeff and Shareef today to see if they could assist my husband who has been sitting in service for HOURS! Both have ignored my emails, and are strangely, "unavailable," when my husband asked for them directly. BUYER BEWARE! If you would like proof of anything that I am saying, feel free to email me! I would love to send you screen shots of the drama incited by Mercedes of Valencia. #MercedesBensofValencia