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Mercedes-Benz of Valencia

(1,133 reviews)
Visit Mercedes-Benz of Valencia
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–8:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (877) 438-7576 (877) 438-7576
Used (888) 812-0384 (888) 812-0384
Service (888) 260-5276 (888) 260-5276

Reviews

(1,133 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Valencia from DealerRater.

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Bill Park and Jeremy Terano take excellent care of my car...

Bill Park and Jeremy Terano take excellent care of my car and me! I appreciated being shuttled to the mall and back, as well! thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have dealt with this dealership for several years and...

I have dealt with this dealership for several years and from sales to service they are the best. The service is always quick, easy and efficient with no attempt to unnecessarily upsell the service. Everyone is always courteous, friendly and helpful. Bill Parks is especially friendly, helpful and knowledgeable. I have recommended this dealership to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Super speedy process...I was very satisfied. We were in...

Super speedy process...I was very satisfied. We were in and out in no time. Everyone was very friendly and welcoming. Thank you for the wonderful service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The Service center is exceptional. I will recommend the...

The Service center is exceptional. I will recommend the dealership to friends and family members based on the sales experience but especially the Service center.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ryan, Bill, Tony, and the whole staff at the dealership...

Ryan, Bill, Tony, and the whole staff at the dealership are always welcoming & give great service! I arrived at the dealership around noon without an appointment and had the service issue solved and completed in a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service experience. Jazmine is always responsive...

Great service experience. Jazmine is always responsive and provides exactly what I need. I appreciate the promptness of getting me in and getting my car finished.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service experience is always excellent. They are...

The service experience is always excellent. They are efficient, professional, and helpful. I worked with Derrek who had the loaner car waiting, the person at the entrance greeted me and was helpful, and the cashier was quick and helpful. Great all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Efficient, Effective and communication with status...

Efficient, Effective and communication with status throughout the process. Very clean show rooms and waiting areas and a welcoming friendly service associates. Would definitely come back and recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you so much for the prompt service & the discounts....

Thank you so much for the prompt service & the discounts. Derrek Goodge was very helpful & I got my car on time. Everyone was very helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Responsive to my need. Unscheduled repair and did work in...

Responsive to my need. Unscheduled repair and did work in a timely manner. Appreciate the attention and helpfulness of the entire staff. Many thanks to the team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.