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Ed Napleton Acura Kia

(1,403 reviews)
Visit Ed Napleton Acura Kia
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (866) 465-8390 (866) 465-8390
Used (866) 984-4667 (866) 984-4667
Service (855) 698-8733 (855) 698-8733

Reviews

(1,403 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Napleton Acura Kia from DealerRater.

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Mohamed abdalla is awesome

Mohamed. Is the best seller he gave me the best deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Great!! Will Mulcahy, General Manager

Great customer service

The sales person Moe was nice and not pushy at all. He answered all of our questions and showed us what we wanted to see. Entire process was completed quickly and without a hassle. Very professional. Definitely would do business here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I am glad Moe gave you a great experience, the way car buying should be. Will Mulcahy, General Manager

Mohamed Abdalla is the best

Mohammed abdalla was the best out of all the employees. He helped me a lot and had very affordable prices and amazing cars. He is one of the best dealers I have ever met! I recommend ed napleton kia of Elmhurst because they are all very kind and many more reasons. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Ed Napleton Kia! Will Mulcahy, General Manager

great service

Couldn't be happier with our purchase of a used car at Napleton Acura/Kia. Nikola was very helpful in determining what car we should purchase and that it would fit in our budget. He jumped through hoops to make sure we were taken care in our car buying experience. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I am glad Nikola was able to help you find the perfect vehicle that fit your needs. Will Mulcahy, General Manager

Outstanding customer service

Coming from a family of car sales people I was really impress with the service provided by the dealer, overall 5 stars in every department, my salesperson David Escobar and Ken the manager were extremely helpful, I will recommend Napleton to everyone of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words, Will Mulcahy, General Manager

Thats why I come back

this is my third car from Napleton since I found them 8 years ago The sales department is always attentive and helpful the service department has always got the job done on my car when needed I highly recommend Napleton !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your loyalty! Will Mulcahy, General Manager

Great service overall

Great service at every department, this is not my first time at this dealer but it is the first time I write a review and if it wasn't cause the sales department over delivered to my I wouldn't take the initiative, my sales person David Escobar was very detail in every aspect and the management staff Jhon Res and Ken help get a great deal, I would gladly recoment this dealer and specificly David escobar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

I am glad David and my management team gave you a great experience. Will Mulcahy, General Manager

excellent buying experience

I had recently purchased an Acura TLX. I had dealt with Tim and managers Andrew and Paul. It was a great buying experience. They where courteous and very professional. They met all my needs. I would definitely buy my next vehicle at Ed Napleton Acura. Susan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

I am glad Tim and my management staff gave you a great experience! Will Mulcahy, General Manager

used vehicle purchase

I was very impressed with the friendly service and enjoyable experience with Ed Napleton Acura Kia and thier salesman Kyle. Purchasing a vehicle can be a trying experience, however, everyone made the evening no stress and no pressure. The vehicle was extremely clean, we were VERY impressed. went to other dealers prior, and would recommend to everyone wanting to purchase new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing Ed Napleton for your vehicle purchase. Will Mulcahy, General Manager

Ed Napleton Acura Kia of Elmhurst Review

My experience with Ed Napleton Kia of Elmhurst was an excellent one. When I first began my car buying journey, I met David Escobar at the dealership. He took me on multiple test drives and showed me several different models of cars on the lot and their options. Everyone at this particular dealership was helpful and very attentive. I was pleased with the attention I received since it was my second week of visiting dealerships and was not greeted as well at some of the other locations. So, this was a nice surprise. David Escobar and the entire Napleton team went above and beyond their customer service abilities and patience was greatly appreciated. That alone was one of my determining factors on deciding to purchased a New Kia and will recommend Ed Napleton to all of my friends and family. I can honestly say I am happy with my new car and the dealership I chose. Maria Coan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words. Let us know if you need anything. Will Mulcahy, General Manager