Ed Napleton Acura Kia

Great experience buying a 2016 RDX from Margaret. We wanted an exterior and interior color combination that wasn't very common. But Ed Napleton delivered the car with minimal wait time. We contacted all the local acura dealers and had some unpleasant experiences. We got lucky to get with Margaret from the beginning. She is a very genuine person, you can trust what she says. She kept us up to date on the status of the car and was always extremely respectful of our time, no delay tactics. Once the car arrived, she got us going ahead of time on the financials so that we didn't have to spend a lot of time with the finance manager on the day of the purchase. Ed Napleton offered us a great price for the purchase as well as for our trade in and Margaret was very pleasant to work with throughout the process. Would definitely recommend.

I came in to purchase a Certified Acura MDX. The process was efficient. Jim Steele my sales associate was helpful and listened well. Good experience.

My husband and I had a great experience with Ed Napleton. We went to buy a Kia Sportage and end up buying a Kia Seoul in my favorite color Red. Our salesman Vince was great and very helpful. He gave us a great run down of the features on the car. Vince did a very good job at making himself available to answer any questions that we had. We want to thank Vince for everything he did he was great. I will definitely referred Vince to anybody that's on the market to buy a car. Thank you! Luis & Nancy Zumarraga

The process of buying a new or used car has always been my least favorite thing to do right up there with a colonoscopy. Doug and James did a great job by me. It was late on a friday night and Doug who was there when i came back in to get the 2015 Kia Soul i had looked at online and came in on my lunch break to check it out. Stayed until the deal was done and all was set and that wss 11 pm. Great job...

It had been 5 years since I bought my last car. It was time to return, and I was hoping that Vince Balachia was still there. Driving in he recognized the car and was waiting for us while we parked. For the third time, he was nothing but helpful, knowledgeable, and courteous. I like things simple but he still informed me of all the features of the car I was interested in. He's the reason I came back for my car purchase. Thanks Vince, hope you're there in 4 when this lease is up.

As a first time buyer, I was very informed on the different kind of options I could've done when buying a car (i.e. leasing or financing).Vince was knowledgeable and made the experience very informative.Vince and the managers there were very understanding and did the best they could to meet the terms I wanted. Overall, I would recommend this place to anyone if they're looking to buy a car.

This was by far our best car buying experience. James our salesperson was extremely friendly and knowledgeable about the products. He took the time to listen to our wants and needs and got us into the perfect vehicle. The dealership is huge and yet kept incredibly clean. Everyone we had contact with was wonderful including the General Manager Ken Montijo. We would gladly recommend this dealership to our friends and know they will be happy with their experience.

One of the worst experiences I have ever had in a car dealership. I came prepared to buy a used car with cash in hand for a deposit. I had driven the same model, make, and year of car at another deal prior to coming. Ed Napleton just happened to have one with a few more bells and whistles. I had emailed a few times with the used car internet sales associate before coming. But apparently, the internet sales associates aren't allowed to sell you the cars once you get to the dealership. I was assigned a floor salesman who took me out on my test drive. I was then put in a cubical for an hour and a half of just "5 more minutes" for appraising my trade-in vehicle. Then it was we are waiting on financing. I still hadn't been told what they had appraised my vehicle for. The floor sales associate that we had been assigned didn't ask if I was putting down any more money than my trade-in. So how were they able to work on financing when I hadn't discussed the amount we were agreeing to finance in the first place. The offer they came to me with was a joke. Our wonderful deal was a $359/month for 72 months. Ummm... I was planning on financing $5,000 at the most! Lets do the math shall we. $5,000/72 months = $69.44 a month Now... My credit is less than perfect to say the least. I was expecting a high interest rate for sure. BUT ACCORDING to Cars.com calculator, if I finance $5000 at a max rate of 25% (this should include tax, title and documentation fees), I should pay $111 for 72 months. What kind of math are they using at Ed Napleton! Lets look back at their offer... I would be financing $13,250. The car I was looking at was $10,491 and that included our trade-in. Now, they never showed us or said a specific trade-in value for my vehicle. I had already had it appraised at CarMax for $4,000. So what where they giving me for my car or was I paying them to take it off my hands? Beware, ask for your car keys back after they appraise your vehicle. Thankfully, I came with my spare set because they would have held me hostage even longer. Hopefully, they will be mailing me my spare set of keys. Brush up on your math and facts before you deal with this dealership.

I had a great experience at Kia Elmhurst. Margaret was the one that worked with me. She was very helpful and knowledgeable. I would definitely recommend this place if you are planning on buying a car.

I had a great experience at Ed Napleton kia. Everything was pre-arranged, so when I got there it was pretty easy. Mohamed is my salesperson ! He is very polite and easy to work with, he really knows the products and had answers to the few questions that I had. I would definitely recommend and return to purchase a vehicle here!