Reviews
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Wonderful customer service from Charlotte Spraggins who made the process easy and enjoyable. I highly recommend.lots of great cars to choose from and I’m very happy with my 2017 Kia sol
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Chrisrine Thanks for taking the time to share your thoughts on AutoTrek and Charlotte. We are pleased to receive your compliments.
Charlotte Spraggins, AutoTrek
Charlotte helped me find the car I was looking for. She’s a life saver! She worked tirelessly and went above and beyond to find me the car I was looking for. She kept me updated almost everyday. She kept sending me different pictures and links of the car I was looking for. Whenever I had questions and asked her, she was there all the time to make sure my questions were answered. I recommend her to anyone looking for a car and go through AutoTrek.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, Thank you for taking the time to write such glowing review. We are happy that you are pleased with Charlotte and AutoTrek.
Simple, personalized service
I was referred to Charlotte Spraggins at AutTrek by a friend who had just purchased a vehicle. She contacted me quickly, communicated level of service, and delivered on that! Purchase process - paperwork - was simple and all ready when I arrived. They even picked up the cost to Uber me for the vehicle pick up!!! Recommend this over the back and forth at a dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
TC, Thanks for sharing your experience with Charlotte and AutoTrek.
Autotrek
Charlotte and Steve I think was his name where great got me into what I wanted with extras I didn't think I was going to get great place to get a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to compliment Charlotte and Steve.
Charlotte Spraggins, AutoTrek
I highly recommend Charlotte at AutoTrek. She goes above and beyond. Great experience, she provided numerous options. She made the process easy. I have refered numerous members to her, and they always give positive feedback about their experience. ***** FIVE STAR SERVICE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wow, thank you Margie for leaving such a great review! Charlotte does do a great job with all of her clientele. Keep referring!
Charlotte is the real MVP
I gave my car to my daughter as a gift and needed a new car. I was pre-approved on the way to Autotrek in Littleton, and Charlotte litteraly let me test drive a car within 20 minutes of arrival. The next day I signed loan documents, and received my gently used Acura super fast. Charlotte made my car buyin experience wonderful, fast, and friendly!! I will reccomend to family and friends!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very trustworthy
Kevin Collins helped us and we found him to be highly professional and made everything easy. Can’t say enough about the integrity and customer service at AutoTrek
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Ray, Thanks for taking the time to share your opinion on AutoTrek with others. We take pride in giving outstanding service every customer. We are pleased to receive your compliments.
Smooth Transaction
I want to give a big shout out to Jose Raya (in sales), along with Steve (in finance), for their outstanding service and attention to detail. I had previously used this dealership a few years ago, when I co-signed a loan for my son, when he was looking for a newer used car, and I was really impressed with their professionalism. So, as luck would have it, I was recently in the market for a newer used car for myself. I was in search of a particular make, model, miles, engine size, etc. At first I started looking through craigslist, and other auto brokers, and was not finding what I was looking for (I was looking for something specific). Then I remembered that I had used AutoTrek before, and decided to check out their web page, to see if they had what I was looking for in their inventory. Low and behold, there was the car I was looking for. I still had Jose Raya’s phone number in my phone from a few years ago, so I gave him a call, and he was still working there, and advised me that they still had that car in inventory. Me and my wife went down that Saturday morning, took the car for a test ride, liked it, signed all the paperwork and we were out of there a little before 1:00 pm (painless and simple). Now there were a couple of issues that I asked to be addressed on the car (small matters, which they were happy to fix). Jose not only agreed to address those matters, but he agreed to have the car delivered to me the beginning of the week (which he did). I was really not looking forward to purchasing a car through a dealership, thinking that it was going to be al all day process (taking up my whole Saturday). However, Jose Raya, and Steve made this process as smooth as smooth could be. If you looking for a new or newer used car, ask for Jose Raya.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Benjamin, Thanks for leaving us such a wonderful review. We are glad that you and your family loved our service; Jose and Steve will be pleased to learn of your high praise.
Very easy to deal with
Went in to look at a specific vehicle and they were very helpful and easy to work with. Didn’t end up buying but they ended up buying my truck at a very fair price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you David!
Horrible experience
I carried my car to auto trek in Littleton to fix it and they didn’t do nothing!, and Jose is not a good worker!, he leí to me many times, I’m really disappointed with Autotrek!, really, really bad decision I made!!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase