Reviews
Outstanding Experience!
I love my new Mercedes and the entire experience was exceptional! Might just be the best ever! Sarah is friendly, easy to talk with, knowledgeable and very communicative. She gave me the best ever “tutorial” when I picked up my vehicle. Thank you Sarah and thank you Sears Imports! Belated Happy Birthday Sarah!! MD
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome
John and Jennifer were very friendly and they offered me an incredible deal. All it took was an hour to the car out on to road.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Working with Souroush has been an A++ experience
Of all the vehicle purchases I have made, my recent experience with Souroush at Sears Imported Autos was the smoothest and most pleasurable I have had. I thoroughly enjoyed working with Souroush; he is extremely knowledgeable, honest, accommodating, and efficient. What has impressed me the most is how he has worked with me after the sale to ensure that I was fully satisfied. I would highly recommend Sears and Souroush!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!
Soroush was really great to work with. Bought the car online and when I came to pick it up in person, everything stated about the car exactly as described! Transaction was short and smooth with Kelly and Kathleen in finance. Highly recommend Soroush & team at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great buying experience
A very pleasant and personable buying experience with our salesperson (Soroush). Soroush made the process easy and was great to work with. Follow through was thorough and our experience at this dealership was exceptional (our first time at Sears Imports).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience
Buying cars has always been a terrible experience for us. Buying our GLC was pleasant. Buying a Mercedes was not in our plan, we had looked at Lexus and had an appointment with Audi. On our way to the appointment we stopped at Sears Import. The first person to greet us was Soroush Nezhad. He was enjoyable to work with. We immediately did a test drive, he went over the car inside and out with us. My husband told him up front what we were hoping to spend. He was confident he could help us and did. Always in the past it has been an all day process. Working with Soroush, we had our trade in accessed, he found two vehicles with everything we wanted and in a choice of two colors. The car was ready, paperwork handled and we were ready to go with our new car in under 4 hours! He was patient and thorough getting the deal put together. Before we left he set up time with the tech department to be sure I understood the features. Matthew handles that and terrific too. If you are considering buying from Sears Import, ask for Soroush to handle you purchase. Terry and Linda
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience.
The overall experience was quick and easy. Val simplified the entire process and was transparent when communicating with us. Her professional, yet friendly demeanor earned her our trust and business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service Repair and Customer Service
The Service Department SUCKS! They schedule and don't infor you of the diagnosis fee! I'm so dissatisfied with Mercedes parts and service department , that I will never purchase another or recommend any to purchase one.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Satisfied Mercedes C300 Customer
Thank you Soroush! I love my Mercedes Benz C300! Soroush, and the Service Department are very friendly and knowledgeable, they are the reason we came back for car #2!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Experience at Sears with Soroush
I came to the dealership with a particular used vehicle in mind. Soroush was great and let me drive it by myself so that I could get the full experience. I was happy with it and everyone at the dealership moved quickly to cover all aspects of our sale. Very professional and no pressure to buy something we weren't interested in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car