Reviews
Write a review2005 chevrolet Silverado
Purchased a 2005 Chevrolet Silverado. I can say that Matt as always gave me great service as this is the 3rd vehicle I have purchased with Matt. I had the truck for 3 days and the engine was making a knocking noise and the breaks went out. When I returned the vehical I was very discouraged with the truck. I must say the used car manager was at no help when I was ready to return this vehicle and reverse the contract. It was in the service department for over a week. I came in to pick the truck up when I was told it was ready. I requested a copy of the service provided on the truck,to be told the tech. was not finished or has not closed the ticket. I was treated very rudley from the service department manager as if I was a nucence to him. I have sence been treated very well with the service department and had a interior problem fixed by him at his cost. Thanks for the service.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to provide us with this feedback. We love hearing from our customers because it helps us to make sure that we are doing everything possible to achieve complete satisfaction. We are happy to hear we were able to turn the situation around. If you would like to discuss your experience further or if you have any questions, please do not hesitate to contact me directly. Phil Burroughs General Manager philb@tappahannockchevy.com
Outstanding service
I purchased a 2012 Traverse from Tappahannock Chevy and from the beginning was extremely impressed. Elliott was the ultimate professional and made my car buying experience smooth and stress free. Highly recommend anyone in the market for a vehicle to give these guys a call.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mack, congratulations on your 2012 Traverse! We are happy to hear that Elliot was able to make your car buying experience smooth and stress free. Thank you for your recommendation. If you ever have additional questions or need a service, we are more than happy to lend a hand. Keep up to date on service specials and dealership information on our Facebook page. Take care! Phil Burroughs General Manager philb@tappahannockchevy.com
Not a happy customer
I purchased a 2010 Equinox from this dealership less then two months ago. It has been in there service shop TWICE already. I was talked into an additional warranty for $2800.00, which come to find out doesn't cover anything that could go wrong. The service department tells me that someone else has this same part wrong the past weekend. Funny how the SAME part goes wrong around the time its needed. "HEAT" Also was told that everything is checked before selling, so are you blaming me for something that has never been used by me and that I haven't even put on barely any miles on this vehicle since i bought it? I understand to locals its convenient to go to this dealership but a little longer drive might be worth it to you and your wallet.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I would like to extend an apology for your experience. It's important to us that we satisfy every customer and you help our business by bringing this issue to our attention. I am concerned about this and would like the opportunity to mend it. If you could contact me at your earliest convenience we can work at resolving this. Thank you. Phil Burroughs General Manager philb@tappahannockchevy.com
Great service
I sent the dealership a e-mail on my concerns about high oil consumption in the first 3500 miles. I had to add 1qt of oil in 3500 miles. At the time of the first oil change by dealer the dipstick indicated engine had used or leaked another 1/2 quart of oil. As advised by the service department I will keep it checked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John and thank you so much for your kind and honest review. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Phil Burroughs General Manager philb@tappahannockchevy.com
Great service staff
Very polite service dept. Staff. Bryan Hodges always explains things to me in a way I understand. I am a retired banker and mechanical knowledge is not a natural ability for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Douglas and thank you for this excellent review! It is reassuring to know Bryan provided you with a pleasant shopping experience. Tappahannock Chevrolet's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in should you have any additional questions or concerns. Take care. Phil Burroughs General Manager philb@tappahannockchevy.com
Purchase and repair
It is so nice to know that we can come buy a car and not feel pressured or like we are being taken. Thanks to Karen Revere and Erin in finance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new Chevrolet, Steven! Thank you for taking the time to write about your experience. It's great to know Karen and Erin were able to provide you with the pressure-free and knowledgeable service Tappahannock Chevrolet is known for. Please feel free to call or stop by if there is anything else we can do to help you. See you again soon. Phil Burroughs General Manager philb@tappahannockchevy.com
Great ace to go
I have been pleased with service, they are very courteous, do their work to get you out in timely manner. Seem very knowledgable about their work. All and all great place and people. Feel good about taking my cars there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sherry! Thank you for your kind words about the entire service team. We will be sure to share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Take care. Phil Burroughs General Manager philb@tappahannockchevy.com
Service Dept work., Oil, filter, lube, and rotate.
New 1st time Customer. Everyone was very friendly and courteous in the Service Dept. Work was performed in a timely fashion. Plan on having additional work done at a later time. Great group of people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, Thomas! It helps us to know that we are meeting the needs of our customers. Please let us know if we can do anything further to help. We would love to work with you again! Phil Burroughs General Manager philb@tappahannockchevy.com
Outstanding Service
Outstanding service from all of the staff, could not have been treated better!! Will definitely send family and friends who are thinking about buying a new Chevrolet. Worth the 50 mile drive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for your excellent review, Larry! I am pleased to hear that our team was able to provide such an outstanding service. We look forward to working with you or anyone you might send our way in the future. Stay safe! Phil Burroughs General Manager philb@tappahannockchevy.com
Good Job... as usual!
Took me right on time, kept me posted on the work, briefed me after the job on what was done, gave me suggestions... Very Pleased!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim, thank you so much for your review. It is great to know that you were pleased with your visit. We work hard to make sure our guests have a great experience. Please feel free to contact us if you have any questions or concerns. Thanks again! Phil Burroughs General Manager philb@tappahannockchevy.com