Reviews
Write a reviewGreat Customer Service
I came in knowing which model I was interested in. The saleswoman showed the options and then asked a few questions to narrow it down. I appreciate it when the focus is on what I want and not attempts to up sell. With the savings I was able to opt for the additional warranties.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ellen, thank you so much for sharing. Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It is great that our team provided you with great experience. Thank you for your business and if you have any further needs, please come back to see us. Happy driving! Phil Burroughs General Manager philb@tappahannockchevy.com
Easy sales experience
Easiest car buying experience I've ever had. Our salesman Matt Lam was very accommodating, professional, extremely knowledgeable on all vehicle features, and even helped us get our OnStar setup. He was upfront and honest about pricing which was a huge timesaver. We love our new truck!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kimberly, we appreciate you taking time to leave this review. It is nice to know that Matt was very accommodating during your time with us, and that he provided you with such an exceptional service. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car-buying experience as easy and stress-free as possible for all of our customers. Congratulations on your new truck! Please let us know if there's anything else we can do for you. Phil Burroughs General Manager philb@tappahannockchevy.com
ultimate customer service
Everyone at the dealership is extremely courteous and are always accommodating. They always have an answer to your question or can contact someone who can answer whatever question you have
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review, Madelene! It is wonderful to hear that our team always provides you with outstanding customer service and great experiences. We appreciate your loyal business and keep us updated if there's anything else we can do for you. Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com
Great place
Clean, efficient dealership. Great service technician, good value for work completed while I waited which was brief. Will definitely return for future work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trent, we appreciate your kind words. We feel our service department is one of the things that makes Tappahannock Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers, and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com
Great place
Clean, efficient dealership. Great service technician, good value for work completed while I waited which was brief. Will definitely return for future work and recommend to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Review
I was told a specific time for completion of my service and it took that amount of time. No wasted time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you for taking the time to provide us feedback. It is great that we were able to get you back on the road in a timely manner. We highly value your recommendation and hope to have earned your future business. Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com
Great Service
Every one was great,& I was in and out in no time, I was given a drink while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, thank you for taking the time to write this review. It is great that we were able to accommodate you during your visit and get you back on the road in a timely manner. Please let us know if you have any questions! Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com
Worth the Distance!!!!
We drove 1hour and 20mins straight shot up Rt 17 thur Gloucester. It was such a nice ride, especially on the way back in my husband's new Jeep. We are Chevy lovers, however, and I have sons that will be needing reliable vehicles in the near future so we will be back! Customer service is outstanding and the deal didn't take very long at all. We love these people, felt like we made new friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this great feedback, Cammie! It's wonderful to hear that we were able to provide you and your husband with outstanding customer service and pleasant car-buying experience. We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. Best regards, Phil Burroughs General Manager philb@tappahannockchevy.com
Tahoe Service and Repair
Jay made it possible for my Tahoe to be serviced and have multiple repairs completed while my husband and I took a last minute vacation. I greatly appreciate that I am always greeted by name and with a smile when I enter the dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bristol, we are truly grateful for this awesome review! We are thrilled that Jay was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Phil Burroughs General Manager philb@tappahannockchevy.com
Beyond the sale...
No other dealership I dealt with still has the salesperson concerned about the service after the sale of the vehicle such as Austin Trible in Sales has demonstrated. I appreciate that extra caring.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frances, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Austin is truly an exceptional employee and we pleased to read that he was able to provide a great experience! Don't hesitate to ask if there is anything else we can do to help you. Best, Phil Burroughs General Manager philb@tappahannockchevy.com