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McCarthy Auto World

(390 reviews)
Visit McCarthy Auto World
Sales hours: 8:30am to 6:00pm
Service hours: 6:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 6:30am–7:00pm
Tuesday 8:30am–8:00pm 6:30am–7:00pm
Wednesday 8:30am–8:00pm 6:30am–7:00pm
Thursday 8:30am–8:00pm 6:30am–7:00pm
Friday 8:30am–6:00pm 6:30am–6:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (888) 882-0677 (888) 882-0677
Used (888) 882-0756 (888) 882-0756
Service (888) 882-1507 (888) 882-1507

Reviews

(390 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McCarthy Auto World from DealerRater.

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Anthony knows something others don’t know...

When I first met Anthony it took us two minutes of talking to know he was the gentleman I was going to work with! He was very professional and knows how to build business relationships. I hope everyone around him is paying attention to what he is doing. It is NOT very often that you are able to work with someone of his callaber. If you are serious about purchasing a vehicle call Anthony Cotton and you are going to be blessed like we were. Thanks Anthony again for being you and “real” from the start. Just know you are setting yourself apart in the industry without question!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Reviews like yours are truly a breath of fresh air! Anthony is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Marc Weis | General Manager | 763.323.3333

Satisfied Customer

The purchase of my new GMC Acadia Denali went very smooth with no problems. It was an enjoyable experience and I was more than pleased. A special thanks to Sally Thelen for all her help and hard work in making my experience such. She is very knowledgeable about what she sells. She took a lot of time to explain everything from the sales aspect to making sure I knew how everything works.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations on your new vehicle, Chuck. Thank you for writing such a great review about your experience at our dealership!  We appreciate the feedback and are pleased that your experience with Sally was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Marc Weis | General Manager | 763.323.3333

2018 All Terrain

Purchased a new truck from Sally. This is my third vehicle that I purchased from her. She is very thorough and easy to work with. I don’t think five stars is a high enough rating for her. 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your kind words about your experience at Wally McCarthy Auto World! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Marc Weis | General Manager | 763.323.3333

Don't trust their numbers

We were told a dollar amount financed to purchase a new truck. I specifically asked if that included the amount needed to pay off the current lien holder and the sales rep reassured me it was. It looked like a fantastic deal, so we signed the form, as well as the manager signed the form. They then ran our credit and charged my credit card $500. Finally we went to see the finance department where they proceeded to tell us the amount did not include paying off the lien holder. After it was apparent they were going back on the signed document and their word, and weren't willing to adjust their pricing at all, we left. The next morning the manager, Marc called me and said he felt awful on how things turned out and said he'd be willing to come down in price a little. I told him my maximum I was willing to pay. He said he'd call me back after going through the numbers again. When he called me back, he was at the same amount as the night before. I wouldn't recommend this dealer to anyone. If you do buy a car from them, definitely pay attention to the numbers, because they'll try to pull a fast one on you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Marc Weis | General Manager | 763.323.3333

Not impressed

Was told they would mail us our garage door openers the next day and never received them. Told us they can’t find them. One was for our home and our other is for our home we rent out that was supposed to go to the tenant. Replacing them cost us $85 and no leave of mind knowing someone could have our openers somewhere and could get into our home. No apology nothing.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback. I am sorry to hear about your unhappy experience with our dealership. I am concerned by your review and would like to address it for you. Please contact me at your earliest convenience to discuss your concerns. Sincerely, Marc Weis | General Manager | 763.323.3333

Don’t buy here

John, randy, and mark all ruined my car buying experience from McCarthy Dealerships . They are rude and dishonest people. John flat out asked me “are you going to buy the car or not” after spending less than a half hour looking at a car. Typical salesmen tactics

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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awful people, awful cars!

My girlfriend just bought a used car from them. Part of the deal was that they would fix all of the dents, they ended up cracking the paint all over the hood and both passenger doors. when I went into the dealership to ask them to fix it they told my it was an opinion even though I had quotes from a reputable body shop, and a reputable paint less dent removal specialist. The salesmen JOHN was rude and condescending, and idiotic. when I spoke with the used sales manager he was worse telling me I didn't know what I was talking about, and started yelling at me that I was wrong and my opinion was worthless. NEVER DO BUSINESS WITH THESE SHADY PEOPLE! "i've been doing this longer than you've been alive" but cant see the cracked paint the garbage PDR service put into 3 panels on the car. Also their poor quality parking lot painter got a hair in the paint on the hood. If you want a xxx car, then come here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

More Than Pleasantly Surprised!

Drove over from northern Wisconsin. Our salesman, Anthony Cotton, had the car ready at the front door. From the time we shook hands with this remarkably personable young man to say hello until we shook his hand to say "Thanks and so long" , he made our entire car-purchasing experience comfortable, relaxing, professional and enjoyable. He answered all of our questions, explained every option on the car we selected , and even smiled as he busted his knuckles losening rusted bolts on my license plate holder. Well done Anthony...and well done McCarthy Auto world! Best regards! Charlie & Lori Roth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Experience

Thank you Anthony Cotton for your excellent customer service in helping us find our GMC Acadia. I absolutely love my new ride and Anthony made the experience so much easier. We appreciated his honesty and sense of humor. We will be back again! Nay and Rachelle Somkhan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great staff and great service!!

Great experience buying my beautiful new car from you guys! John Gosewich was great! He was very friendly and gave us a great deal! We are very happy with our purchase. I will definitely be recommending you guys to anyone I know who I looking for a car! Thanks for making my car shopping experience easy and stress free!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.