Reviews
Write a reviewWonderful, no hassle experience!
Wonderful, no hassle experience! Zora was a delight to work with and made sure we had a seamless experience. He was no pressure and fully informed - also gave us a great price on our trade in. Highly recommend this dealership and Zora. Nice to find someone so reputable, you can't go wrong with ZRV.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No response from the dealer.
No response from the dealer. I wouldn’t go there at all from this day forward. Could have at the very least sent an email and told me ANYTHING not NO TRSPONSE.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Looking for a very specific car.
I was looking for a very specific car and ZRV had most of the options I wanted. That's when I got in contact with Zora. Zora is the kind of car salesman I would definitely do business with. Zora was prompt, clear, and very responsive in helping me find the precise car I was looking for. I would recommend this business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AMAZING !
The entire process of working with Zora was incredibly communicative, accommodating, and easy. He even stayed late at the dealership since I had to fly in. He took good care of us and made sure the vehicle I purchased had everything I needed and did a double-check before we left the dealership. Thank you for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A little high on price but the customer service was good....
A little high on price but the customer service was good. Should have come with some kind of warranty even if its only a few days
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Owner and service people were friendly, efficient, and...
Owner and service people were friendly, efficient, and helpful. Transaction was completed quickly and auto was in excellent condition and priced fairly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Please fix my paperwork
Started off positive but 5 months later and I still have no title. Even with COVID it should not take this long. I can’t drive my car it is inconvenient to have to pay people and you own a car fix my paperwork ZRVAuto
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Clean Facilities, Clean Cars, Great Service
Such an amazing dealership! Found the car I wanted on Car.com and went to go check it out. Made a 2pm appointment with Zora for inspection and test drive. Upon pulling up to the dealership we noticed that there was no lot. All the cars are kept inside. I thought that was great because it keeps the cars clean and protected. We saw the Audi A4 that we were interested in and man was it clean. It was a 2008 with only 70k miles on and it was immaculate. We inspected the car and Zora just let us do our thing. He didn't hover over us like some other dealers. He left is alone and just popped in every now and again to see how we're doing. Zora let my wife and I take the car for a test drive while he stayed at the dealership. After the test drive we fell in love with the car. We worked out an amazing deal!!! Zora was willing to listen to our offer and we came up with the right numbers. This entire time we felt absolutely no pressure. Zora was attentive, patient and professional. A day later an oil sensor warning light came on. I called Zora and even though the car was sold as is with no warranty he told us to bring the car back and he would take care of it. He brought it to a certified mechanic and replaced the part with a genuine OEM Audi sensor free of charge. Problem solved. I mean who does that. If your interested in buying a new car come check out ZRV Auto. Clean facilities, clean cars, no pressure, great deals.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
lack of communication, dealer wasting my time
I'm trying to buy a used car and the dealer is playing games. They say they "finance anyone" which is a lie because they are demanding more down payment money to get the car. Refusing to communicate. Yesterday they tell me to talk to them today, and today I talk to them and they refuse to talk. Its like they are rejecting my business and aren't trying to sell cars. Waste of time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you
Z Worked very hard to get me in my car of choice. He even stayed later to accommodate me for this time of purchase. Great inventory of vehicles and loved the service. Thank you Z!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase