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(642 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest Ford from DealerRater.

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Bronco Sport

I brought my 2021 Bronco Sport into Crest because I had been alerted by a system voltage warning on my display. When the service technicians took the car for a drive there was an accident and my car was rear ended. Crest took care or the damage, provided a loaner, and the repair was completed. In all, it went well. My concern is that the value of my Bronco now is less than it would have been and I likely won?t be able to get the full resale value out of it. I?d like to see an offer from Crest to provide me a discount on a future purchase or trade in .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kevin, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great Dealership

Very fast and easy purchase process. Has a great service department also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dale, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

What a wonderful experience

I had an incredible experience purchasing my car from Crest Ford! They went above and beyond and listened to all of my concerns, they also were gentle with my credit and allowed me to choose the bank I wanted to work with, they also stayed late to allow me to test drive the car and appraise my trade in they offered me a great price on my trade in as well! My salesman Sam Yousif was outstanding and super friendly and even helped detail the car before I arrived and drove all the way out to my work to drop off my new car and pick up my trade in, Pat O'Flanagan made sure everything went super smooth! Tim Rotarius helped me make decisions of Gap insurance and went over the fine details of the transaction and made sure I was 100% happy with everything we discussed! I STRONGLY recommend purchasing a vehicle from Crest Ford! Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jordan, thank you for taking the time out of your day to tell us about your experience. At Crest Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

Great experience

It was a fantastic experience leasing another car from Crest Ford Adam was very knowledgeable and pleasant to deal with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Thomas, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

2023 Ford Edge

I went in to just ask questions about my old lease and walked out with a new lease on the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ursula, thank you for the high star rating! Don't hesitate to call us if you ever need anything. Be safe on the road!

Great Service!

Michael January is an amazing person who went out of his way to get the truck I wanted. Worked with him for a while until I got my new F150. If you?re looking for a new purchase, make sure to see him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Fahmi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Escape oil change

The dealership called to set up an appointment. When I arrived they took care of the car promptly. The dealership is very clean and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Diane, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Satisfied Customer

Best Ford Dealer in Metropolitan Detroit. I have been a loyal customer for years and will continue to be. David Way and his excellent staff set higher standards for themselves with every passing year. They continue to exceed them. I find it hard to imagine that there could be a better customer experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Scott, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2020 Ford Edge

Very professional. And I absolutely LOVE my sales person Lila ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rosa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Great Sales team

Great Service in efforts to find me an affordable used car. Particularly like the Salesperson Sam Yousif. From the beginning he was interested in What my needs were and spent time finding that out before making suggestions. He work hard at finding something that would meet our needs and Financial limitations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tom, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.