Reviews
Very Disappointed
After emailing to confirm a vehicle was still available, setting an appointment to test drive the vehicle and then driving an hour in rush hour traffic, only to be told the moment we arrived that someone else was signing paperwork on the vehicle I was there to test drive, no call, text or email to let me know?? My frustration would NOT be as intense as it is at this moment had they attempted to communicate with me that it was being sold!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Johanna, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Crest Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do contact Sam Haynes at (586) 834-2535 or samh@crestag.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
2017 F150
Michael Smacker, Took care of the truck very well the service department did a great job Prompt and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My F-150
Crest Ford welcomed us to the Ford family and we couldn't be happier. This truck is outstanding, the service from the dealer is as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crest Ford Service
Service was awesome with Lila at Crest Ford. I would definitely recommend her services to people. Lila was very kind attentive to her customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crest is the best!
Lila is the best salesman out there! The team was great and very friendly. The young lady who also did my tire warranty was very fun and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Satisfied customer
Excellent customer service will recommend Lila Dedvukaj to all my friends and family who wants to buy a Vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aaron, thank you for your wonderful response to the quality of service our Staff provides! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Most customer oriented
The very best in the Motor City! Marge went above and beyond any expectations I would ever have.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patrick, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Crest Ford, Inc. for all your vehicle needs! Take care!
Mr. Tom Lorence
Complimentary first oil change on my new 2017 Escape done in a timely fashion along with tire rotation and all around safety check!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good shop
They fit me in on a busy day, got 4 new tires put on. And did a front end alinement. All done in just a few hours. Very nice smart people that care about your car and your time!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!
I'm a definite fan of Crest Ford Centerline!
As always, the customer service within the Service Department was superior!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase