Reviews
Write a reviewVery disappointing.
We called twice to make sure the vehicle we were wanting to come look at was in good condition because we live 2 hours away. They assured us that the car was in great condition and there were no physical or mechanical flaws other than a couple minor scratches here or there because the car is a 2006. We trusted them and seeing that they have great reviews, we decided it would be a good idea and we drove two hours to find a car that had a crack in the front bumper, about a three foot long scuff on the front bumper where it looked like the previous owner may have bumped into the car in front of them, sun damage on one of the mirrors, the other was loose and had a big hole by where the light on the side view mirror was, and there were scratches all over the vehicle and the paint was chipped on the hood. Very disappointed that they weren't upfront with us about it. I will say that I did like that there was only one man who came out to ask us if we needed help with anything and asked if we had questions and that was all. He didn't pester us like a lot of car salesmen do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Ruffswindow, We are sorry you were disappointed with the vehicle and the way it was described to you. He did inform you that their were minor scratches. We are sorry that he didn't inform you of the other cosmetic issues. Our intentions are not to mislead anyone. We greatly apologize for the inconvenience. Thanks for the review.
quality cars quality service
The whole buying experience was great. I had the pleasure of dealing with the owner of the dealership. I'm glad I purchased from Kelly's. I found exactly what u needed in a car. I would recommend anyone to look here if the are looking to by a quality used vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shane, Thanks for taking the time to share your experience with us. We hope you are enjoying your new vehcile and hope to see you again in the future!!
The service was amazing!
Today, I purchased my first car. The service was excellent! They made the buying process very easy! Any questions I had, they answered. I'm extremely happy with my car and the service. I would recommend Kelly's to anyone looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kayla! We are glad to hear you are happy with your new car. Thank you for taking the time to share your buying experience with us. Please recommend us!!
Mazda 3
Kellys auto sales was so helpful with helping me find a new car. They are very friendly and cooperative with helping me. I would definitely recommend it to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Amber! Thanks for the positive review. We hope you are enjoying your new vehicle! Hope to see you again.
Mariah
Over all a great time I went there found what I needed and they were overall a very nice company to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for taking the time to share your experience with other people. We appreciate the positive review and hope to see you in the future!
Good experience
It was an overall good experience. The process was quick and easy. Would definitely recommend to a friend or family member.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad we could make your buying process quick and easy. Please recommend us to friends and family. Thanks again!!
Must stop @ kellys
Great website! Great staff! Very good prices! I would recommend anyone in the used car market to stop in check out their great variety of cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
William, We are glad you were happy with our dealership. We take pride in our pricing and inventory. Please stop and see us again in the future. Thanks!
Great Auto Experience
Had a GREAT car buying experience here. Kelly and staff were personable & knowledgeable handling questions and paperwork. Great deal of integrity.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for making your purchase with us! We hope we can earn your bussiness again in the future.
Excellent Dealership. 2nd purchase!!
About 2 yrs ago purchased my Explorer from Kelly's. Never ever had an issue with it. I stopped in Wed. to get an idea of what trade in value would be as I was really needing to find a truck though not planning on buying one yet. Well, Mike said no problem and suggested I look at the trucks anyways while they checked Explorer. I was somewhat looking at higher end but nothing quite clicked..then Mike came over and suggested Dodge Ram. After looking over realized it was exactly the truck I needed and at affordable price. Test drove and I loved it!! Long story short, Mike made it happen!! Trade in price, financing and I was driving it home. Totally unexpected surprise of my day. I really appreciated being treated as a valued customer! Thanks Mike for a great experience. Recommend Kelly's 100%.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sandi, Thanks for the positive review on our dealership. We are glad to keep you a happy customer. Thank you for coming back to us again for another purchase! We take pride in customer satisfaction!
Highly recommended!!!
I would like to recommend anyone in the used car search to shop here. I jumped on their website after hearing several good things and found multiple vehicles meeting my search criteria. I found multiple photos and a free carfax per vehicle which impressed me immediately. I stopped in after work with my son and delt with Mike and he was a very laid back salesman and helped us greatly. He offered us bank financing and even beat my banks interest rate and had me in and out and driving a car home very quickly. I am very pleased with my experience at Kelly's and would like to share it with anyone who reads this review. They are very organized and have very nice cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amy, We make a strong effort to make purchasing a car with us a easy experience. We are glad we could satisfy all your car buying needs and hope to see you again. Thanks!