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Don Thornton Cadillac, Inc.

(52 reviews)
Visit Don Thornton Cadillac, Inc.
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:30pm
Saturday 9:00am–6:00pm 9:00am–1:00pm
Sunday Closed Closed
New (918) 602-4154 (918) 602-4154
Used (918) 602-2364 (918) 602-2364
Service (918) 844-4118 (918) 844-4118

Reviews

(52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Thornton Cadillac, Inc. from DealerRater.

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Glenn Pittman

To whom it may concern, on July 6th I purchased a 2014 cts-4. My salesman was Adrian. Very accurate on all details of my car, great personality, just a all round helpful salesman. Not pushy at all which I appreciated. I love my new car!!! And he got all my requests taken care of. Thank you all at Don Thornton for making my experience buying a car very enjoyable. Glenn Pittman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New SUV purchase

Mr adrian Davis salesman was very knowledgeable of the vehicle I was interested in He was very knowledgeable of the options Was able to come to a agreement on price Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great buying experience

Evan, the sales associate, and Luke, the finance manager were both very professional and knowledgeable and made for a GREAT buying experience! Thank you both!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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John Baker Dr

Always great service, great dealership you work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My 2nd Don Thornton Cadillac

I bought a CTS Coupe 3 years ago at Don Thornton. I loved it so much that after an unfortunate accident that left it totaled, I didn't think about buying anything else but another Cadillac. Evan at Don Thornton helped me find a new car in a very short period of time. He was very knowledgeable about the cars and helped me every step of the way to get exactly what I wanted. I am thrilled to be the new owner of a Cadillac XT5!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Courteous service from salesman.

I recently was in the market for a new car and decided the cts-v was the car I needed. I called the dealership an spoke to Evan. They had two cts-v and we set up a time for a test drive. Evan was extremely Courteous and very knowledgeable about the car. He tried extremely hard to help me purchase the car. Even though I purchased the car elsewhere if I'm ever in the market again I'll definitely give him a chance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Best customer service

Delon Tucker gave me the best service I could ask for. He was friendly and knowledgeable about the vehicles...two thumbs up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service means fulling customer expectations.

Quality, concerned and efficient! Service specialist Becki Dark is an outstanding representative for Cadillac!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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excellent

Everything was awesome, very friendly, great communication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good at selling, not good at simple repair

It was a good experience with sales personnel when we bought our SRX here 3 years ago. Since then, the most simplest of a problem could not be fixed properly by the service department. A leak in the cars windshield ( and front headlight) washing system has been ongoing for two years! First visit did not fix the problem, as both the second and third visits have not. Service rep asked today if the problem had reoccurred....I said there was still a leak in the system and they needed to fill it up again. Rep did not ask if they could attack a repair again....(maybe because I commented that I now had NO confidence in their service people to solve this problem). If there were another Cadillac dealer in Tulsa I would go there. They can change oil (heck, I can do that), but simple repair, under warrantee, is a no go!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, First of all, we sincerely apologies for any recurring issue with your vehicle. It is our endeavor to fully address and resolve all customer concerns as quickly and efficiently as possible. We also aim for nothing short of Complete Satisfaction with each customer interaction. In the rare instances that we do not meet or exceed our customer's expectations, we gladly welcome constructive feedback as to where we have fallen short. Please understand that we do value you as a customer and hope you will give us the opportunity to reinstate your confidence in our team. Please call 918-665-3420 at your convenience to personally discuss the issue with our service manager. Thank you, Tom Bloomfield General Manager