Reviews
Didn't buy there this time, but would in future
I had intended to make the drive to Tulsa to see a vehicle I'd located on-line at Don Thornton, but the salesman emailed to let me know that it didn't have all the features we were looking for. I appreciated him letting me know before I made the trip. He offered to be on lookout for us for a van with the features we wanted. I would consider this dealership in the future.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great Customer Service
Excellent Customer service at Don Thornton Cadillac, I would recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Out $2,800 after 2 weeks and car is still not fix
I took my car to Don Thorton because it was shaking and the engine light was flashing. After the first week they charged me $2,758. Picked it up, drove it one block and engine light was still flashing and car was still shaking. Took it back, left it there another week, picked it up after I was told they were 100% percent sure is was fixed this time. As soon as I got on the freeway engine light started flashing again. After two week and almost $3,000 my car is still not repaired, and now has a damaged tail light that it did not have when I took it in. I was told a mechanic was driving it home at night. I dropped it off with a full tank of gas and got it back empty. Have left messages for a manager, but have yet to hear a response. Waste of time and money.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Liz, We at Don Thornton Cadillac are thoroughly committed to customer care and satisfaction. We sincerely apologize for any frustration and inconvenience associated with your repair. We always strive to exceed customer expectations with each visit to our showroom, or service department. We strongly encourage you and all of our guests to promptly inform us if we fall short of your expectations, or when we can improve your overall experience. We will always place your Completed Satisfaction as our highest priority. Please call 918-665-3420 to speak with Lanny Maples directly regarding this matter. Sincerely, Tom Bloomfield General Manager
We are treated very good
Everybody is friendly, nice and helpful if you have any wuestions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are treated very good
Bought here it was a great process. Very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are treated very good
Everybody is friendly, nice and helpful if you have any questions
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are treated very good
Bought here it was great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Example: Great service, clean facilities
Loved them until service issues. Two weeks to a month out for regular service if you need a loaner.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
LindaK ? We regret that you were not happy with your recent dealings with Don Thornton Cadillac. We take pride in our excellent customer service. Our loaner vehicles are available by appointment, you will need to pre-arrange the loaner vehicle with our service department. In the future please call our service manager Lanny Maples, he will be more than happy to set up an appointment for you to receive a loaner. Again, our customers are very important to us and we always want to ensure complete satisfaction. We look forward to the opportunity to earn your satisfaction. Don Thornton Cadillac
Great Job!
The staff at Don Thornton Cadillac do a great job with customer service. They always offer me Cadillac water when I am in the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great dealership
They take very good care of their customers!,,,,,,,,,,,,,,,,,..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase