Reviews
Great customer service. Very kind and helpful.
Very good customer service. Was very committed to get me a great deal. Gave me a great deal. I would recommend him to my friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Graciela, thanks for sharing your recent service experience with us, we hope you continue to choose Napleton's Northlake KIA as your first choice for all your vehicle needs. We hope you continue to choose us for all your automotive needs! Take care!
Stress free experience
Ricardo was very thorough and explained all the car features with me. Took his time and I never felt rushed. Made the car buying process smooth and stress free. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lori, thank you for your kind review; we are happy to pass along your comments to Ricardo here at Napleton's Northlake KIA! We hope you continue to choose us for all your automotive needs! Take care!
Had the pleasure of working with Ricardo.
Had the pleasure of working with Ricardo. He took his time and never made me feel rushed explaining all the features of the vehicle. Experience was stress free and didn't take all day Pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Lori, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!
We bought our son his first car.
We bought our son his first car. Nelson was absolutely fantastic and super friendly. Simeon in finance was easy to work with. They were both extremely knowledgeable. I’d definitely recommend Nelson in sales and Simeon in finance at Napleton Kia on Northlake.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Northlake KIA so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.
Don't waste your time or money
I have been to the service department 4 times for the same issue in over 3 months. Not only is their record keeping trash, but they will lie right to your face. If you happen to ask for a manager either they are not there or they will never call you back. Jim Collins may no longer be there, but neither is the new one Richard so, so much for help when you need it. There employees are a joke Luis will call and tell you one thing, and John will call you not knowing Luis gave you some other information and tell you something else. Since John claims to be new I pray they train him or that he saves himself and gets another job. I am not sure who are all these customers providing them with a 5 rating, but I assure you that they are not customers that go in with a car in trouble. Perhaps someone who needs a simple oil change. I think that is all they are capable of.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service appointment
Angela and the service advisor Luis helped me a lot I?ll be returning soon
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carlos, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Car please
Angela and Roxy wonderful to work with both very knowledgeable..
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Vanessa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
I had the pleasure of working with Lynn in Service for
I had the pleasure of working with Lynn in Service for some replacements on my new vehicle. Her communication was on par and the car came out as quickly as possible with a smile. I would recommend this dealership and working with her! Thank you Lynn and Napleton Northlake Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent service experience with us, Phoenix3njb! We hope you continue to choose Napleton's Northlake KIA as your first choice for all your vehicle needs.
The service lady Angela Malave was so nice, she made me
The service lady Angela Malave was so nice, she made me feel so welcome. EXCELLENT customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Congratulations on your new car, Justin! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!
Ein is very helpful,
Thanks for such great service,Ine was very helpful and set me up with a wonderful on time payment arrangement. really enjoy my experiences when I come to Kia for help.thanks a lot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kerry, here at Napleton's Northlake KIA, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!