Reviews
Big thank you to Napleton Northlake.
Big thank you to Napleton Northlake... The service department made us feel so welcome and the process was so easy. They have made a customer for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
The staff kept us updated throughout our repair process
The staff kept us updated throughout our repair process and the car was completed faster than expected. Very much appreciated!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
I received unprecedented service today at Napleton.
I received unprecedented service today at Napleton. My service advisor was empathetic and went above and beyond to assist me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lucas, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
NORTHLAKE KIA
Upon arrival we were greeted by Jonathan. He worked me and got me into a 2023 Kia Carnival!! Jonathan made it his mission to find a vehicle for me. No rushing and I felt very comfortable with the options shown to us. I would recommend this location to anyone on the market for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we appreciate you choosing Napleton's Northlake KIA! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
I was greeted as soon as I pulled in, excellent work and
I was greeted as soon as I pulled in, excellent work and my service was completed in under an hour. Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very concise and honest.
Very concise and honest. No BS. Ricardo and Simon the finance manager were very well informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Randy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Bought my first car and our salesman Nelson did a
Bought my first car and our salesman Nelson did a fantastic job! Helped us sort through cars based off of my preference until we found the perfect one. He made my experience welcoming, comfortable and very easy going. I am so happy with my new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing!
Amazing!! Staff took great care of us. One of my best experiences in dealing with a service center!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased with the professionalism and customer
Very pleased with the professionalism and customer service of my Salesman Marvin Veerapen he made the purchase of my Kia stinger from your dealership easy and stress free
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate you choosing Napleton's Northlake KIA! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Erica was Amazing 5star Customer Service
Erica and Cedric were such a great help Erica’s customer service was amazing she made me feel welcomed and I enjoyed my brief time at the facility great people skills an wonderful problem solver appreciate everything definitely would recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Max, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!