Reviews
I've been there several times, the manager Robb was such
I've been there several times, the manager Robb was such a great help. They made the process so easy, I recommend at least giving them a try. They definitely have a long term customer in me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing!
Amazing!! I had an appointment and needed to leave sooner than I originally anticipated. They made sure I left on time to make my appt. I really appreciate that kind of consideration.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's always a pleasure to deal with such friendly and
It's always a pleasure to deal with such friendly and knowledgeable professionals. Cannot say enough good things about this service center.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service department at Napleton is stellar.
The service department at Napleton is stellar. From the facility, to the employees, to the quality of their work. I couldn't be happier to have found them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sean, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Service as always was excellent.
Service as always was excellent. My service technician is always courteous, shows her knowledge & professionalism when dealing with customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, here at Napleton's Northlake KIA, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!
The staff did a fantastic job.
The staff did a fantastic job. The scheduling, promptness, attention to detail and courtesy of the body shop personnel was outstanding as was the quality of work performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.
Second visit.
Second visit... They did a great job! My service advisor was very attentive, very friendly, very punctual and her communication was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton's Northlake KIA and we hope to see you again!
Always helpful during my situations and willing to do
Always helpful during my situations and willing to do whatever it takes to make everything work great for me. I won’t ever let anyone but Napleton work on my vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Northlake KIA as your first choice for all your vehicle needs.
Great experience!
Great experience!! My service advisor noticed that the car radio wasn’t working properly before I physically saw the car and went ahead and replaced it without me even having to ask!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
New Engine Replacement for Recall Issue
My service advisor Connor went ABOVE and beyond to assist me in getting my engine replaced. Yes it was frustrating and a very long process BUT Connor did what he could to get me through the process as soon as possible and had so much empathy and care and concern he made it al bearable. I hope whoever deals with Kia gets to work with Connor. Ps, Angie was also phenomenal as she also went above and beyond when helping me with the rental car service. Although I wasn?t happy there was a defective engine, i was taken care of.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Northlake KIA. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!