Dealer on Cars.com since June 2009
|Sales||11:00 AM - 6:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 7:00 PM|
|Sun||11:00 AM - 6:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||8:00 AM - 4:00 PM|
The negotiation was expected and fun, Christian was pleasant to deal with and very nice. The financing department was very fast and efficient at closi...ng. They are under constructions so keep that in mind, still the lounge had a very happy vibe to it and the salespeople seemed happy!
Thank you so much for this lovely review, Joseph! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Christian and o...ur team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Best, Napleton Northlake Kia Team
Great people especially Dante he help me get exactly what I wanted and was very polite I will definitely refer people to north lake Kia thank you for ...a wonderful experience.
We're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Amazing customer servirte he help me find what I was looking for. I highly Recommend him because he is very respectful and friendly with others.
Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
172 lifetime reviews of the Service Department. Includes reviews of Napleton Northlake Kia from DealerRater.com
I brought my Kia in for a recall. I previously was having the vehicle serviced elsewhere. Casey from the service department was beyond helpful. She wa...s accommodating, knowledgeable and sincere. I had such a wonderful experience at the Northlake Kia working with Casey. I will have all future services done there. Thank you.
Thank you so much for the positive review! Casey is a great asset to our team and we'll be sure to let her know about your kind words and five stars. ...We look forward to your next visit! Take care!
The service I experienced at Kia Northlake was appalling. I would recommend to never go this service center for any of your needs. I had 4 bulbs in to...tal replaced at Kia Northlake. They charged 162$ in total for this service. I did not receive the complimentary car wash, and one of the bulbs that was replaced did not even work. This simply means that they did not even check to see that the bulb was installed properly after charging me nearly 40$ per bulb to be replaced. I then asked for a refund, and the service administrator stated that everyone had left, and I would have to bring the car back. He did not ask to reschedule an appointment with me, and just stated bring it back in when you???re free. I waited 2 hours for this service to be done, and without an appointment would have waited even longer than that. The lack of care for such a simple fix shows me that I can not trust this service center for any major issues I may run into.