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Reviews
Please be advised: this dealership is 100% preying on
Please be advised: this dealership is 100% preying on uninformed buyers. Their deceptive sales tactics are beyond unprofessional and need to be addressed by upper management/ownership immediately. Our salesman (Jon) told a female friend, whom I was attempting to help navigate the process (without me being in the room), that Florida law REQUIRES a down payment on leased Kias: are you kidding me?! After explaining that this claim is 100% inaccurate and deceptive, the finance department manager (Jonathan, I believe) told us that’s how they structure their deals. If we didn’t like it, we could leave immediately. You could literally see the panic in their faces after being called out. To anyone considering buying/leasing from Napleton on Northlake - please do not let them bully you into an unfair (and borderline illegal) deal. I hope this review helps. Side note: they’re also adding in unwanted “protection plans” into the cost of the leases. Even if you choose to opt out and decline the package, finance will insist they’re not allowed to remove the plan per Kia’s rules. Again, incredibly predatory practices targeting those that are afraid to push back.
Please be advised: this dealership is 100% preying on
Please be advised: this dealership is 100% preying on uninformed buyers. Their deceptive sales tactics are beyond unprofessional and need to be addressed by upper management/ownership immediately. Our salesman (Jon) told a female friend, whom I was attempting to help navigate the process (without me being in the room), that Florida law REQUIRES a down payment on leased Kias: are you kidding me?! After explaining that this claim is 100% inaccurate and deceptive, the finance department manager (Jonathan, I believe) told us that’s how they structure their deals. If we didn’t like it, we could leave immediately. You could literally see the panic in their faces after being called out. To anyone considering buying/leasing from Napleton on Northlake - please do not let them bully you into an unfair (and borderline illegal) deal. I hope this review helps. Side note: they’re also adding in unwanted “protection plans” into the cost of the leases. Even if you choose to opt out and decline the package, finance will insist they’re not allowed to remove the plan per Kia’s rules. Again, incredibly predatory practices targeting those that are afraid to push back.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Patrick Rooney, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are disappointed to learn of your experience here at Napleton's Northlake KIA, but will take this opportunity to improve. We would like the opportunity to make this up to you. Please contact me at (561)255-9129 call or text,so we can make your experience a positive one. Sammie E , GM
Heather Wright helped us find the perfect car.
Heather Wright helped us find the perfect car. We knew we wanted a hybrid, but did not know much about them. Heather answered every question we asked. She was extremely knowledgeable about every part of the Kia. We decided that a Niro was the car for us, but I wanted a color that was not on the lot. Heather found the perfect car in the beautiful blue color I was hoping to find. She stayed to help us long after the dealership had closed. She has told us to call her anytime with any questions or concerns about our new Kia. We will definitely recommend going to Napleton Kia Northlake and asking for Heather. She will definitely help you find the perfect car.
Heather Wright helped us find the perfect car.
Heather Wright helped us find the perfect car. We knew we wanted a hybrid, but did not know much about them. Heather answered every question we asked. She was extremely knowledgeable about every part of the Kia. We decided that a Niro was the car for us, but I wanted a color that was not on the lot. Heather found the perfect car in the beautiful blue color I was hoping to find. She stayed to help us long after the dealership had closed. She has told us to call her anytime with any questions or concerns about our new Kia. We will definitely recommend going to Napleton Kia Northlake and asking for Heather. She will definitely help you find the perfect car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. We’re glad Heather provided such knowledgeable and dedicated service in helping you find the perfect Kia Niro. We appreciate your recommendation and hope you enjoy your new vehicle!
Heather Wright was fantastic.
Heather Wright was fantastic. Very knowledgeable about the product!!! All in all a great experience!
Heather Wright was fantastic.
Heather Wright was fantastic. Very knowledgeable about the product!!! All in all a great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Northlake KIA and we hope to see you again! Rajsej44, thanks for taking the time to leave a review.
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katie is the person you want to see!
katie is the person you want to see! Had my best interest from the start
katie is the person you want to see!
katie is the person you want to see! Had my best interest from the start
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Loraine, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Heather Wright Exceptional!
Heather Wright Exceptional! Fantastic experience. Easy to work with. Very helpful. Excellent service. Very knowledgeable Peter Roman
Heather Wright Exceptional!
Heather Wright Exceptional! Fantastic experience. Easy to work with. Very helpful. Excellent service. Very knowledgeable Peter Roman
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the awesome feedback! I’m so glad to hear you had such a great experience. We really appreciate you taking the time to share your thoughts. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Heather Wright helped us so much and I highly recommend
Heather Wright helped us so much and I highly recommend her to anyone! Fair, honest, and smart!
Heather Wright helped us so much and I highly recommend
Heather Wright helped us so much and I highly recommend her to anyone! Fair, honest, and smart!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing that! Heather is a fantastic person to work with, and I’m so glad she was able to help you out. Fair, honest, and smart is exactly the kind of service we strive for! I’ll make sure Heather knows how much you appreciate her. If you ever need anything else, don't hesitate to reach out!
Very terrible customer service in their service dept .
Very terrible customer service in their service dept ... returned my vehicle without lugnut on tires and also did not reset my service clock and also did a poor job with the multipoint check ....John Marvin Andrew absolutely terrible service !
Very terrible customer service in their service dept .
Very terrible customer service in their service dept ... returned my vehicle without lugnut on tires and also did not reset my service clock and also did a poor job with the multipoint check ....John Marvin Andrew absolutely terrible service !
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Here at Napleton's Northlake KIA, we strive for excellence, and are disappointed to hear that you received anything less. Please reach out to us at (561) 903-0407 when you can so we can address this situation directly. Thank you and have a great day.
All very good, sales, finance, management, and service.
All very good, sales, finance, management, and service. Nick Krsnich purchased KIA Carnival 2022 February 2025.
All very good, sales, finance, management, and service.
All very good, sales, finance, management, and service. Nick Krsnich purchased KIA Carnival 2022 February 2025.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nick, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Heather Wright did a great job for me.
Heather Wright did a great job for me. She was very diligent in finding me the hard to get hybrid model I was looking for. She is honest and straight forward and a great person to deal with. She gave me an excellent deal.
Heather Wright did a great job for me.
Heather Wright did a great job for me. She was very diligent in finding me the hard to get hybrid model I was looking for. She is honest and straight forward and a great person to deal with. She gave me an excellent deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Bob, thank you for your support! We're happy we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
They acted like I was right around the corner.
They acted like I was right around the corner. from them, not 3 states away. Didn't answer my questions. I don't know how this place stays in business
They acted like I was right around the corner.
They acted like I was right around the corner. from them, not 3 states away. Didn't answer my questions. I don't know how this place stays in business
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Rick, we appreciate you taking the time to leave us this feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 903-0407. We look forward to hearing from you.