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Steve Schmitt, Inc.

(995 reviews)
Visit Steve Schmitt, Inc.
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (866) 396-7002 (866) 396-7002
Used (888) 264-9651 (888) 264-9651
Service (618) 882-5103 (618) 882-5103

Reviews

(995 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt, Inc. from DealerRater.

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Black Colorado

My family has been working with BJ for several years now. His years of sales experience and knowledge helped me make the purchase experience very seamless. Thanks again BJ

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Jeffrey, we love hearing such great things about our awesome staff from you! We'll be sure to pass along the compliments. We're also so excited to have been able to help you find the perfect car for you! We look forward to working with you again in the future.

Amazing!

The people who have helped me got me in a new car that I love! The customer service was great! Everyone was so kind and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback! It's great to hear that you were provided with an excellent experience by BJ, and our sales team! Please let us know if there is anything else we can do for you. Thanks again!

Great experience

BJ did a great job helping me find a vehicle that met all my needs. I would recommend him for anyone looking for "the right" vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share about your great buying experience with BJ! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We’re glad BJ could provide an enjoyable experience for you. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.

Awesome Experience!

BJ Shelton is a great salesman I will personally recommend to my friends and family for all of their automobile purchase needs. He was very patient and took the time to ensure I found the perfect vehicle for me even though it took me a while to find exactly what I wanted. This is the second vehicle I have purchased from Steve Schmitt and BJ! BJ takes care of his customers as if they were family! He is a trustworthy, reputable salesman! Both Vince and Jake in the finance department were also very helpful and took the time to explain all of my options based on my specific situation. Everyone at the dealership is very personable and welcoming!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for your recommendation, positive feedback, and continued loyalty! Providing a wonderful car buying experience is a top priority to us, and we’re glad to hear that BJ, Vince and Jake were able to do just that. We hope you are enjoying your new car, and we look forward to working with you again!

Vehicle purchase from Steve Schmitt Motor Co Inc.

We recently purchased a new Chevy Equinox from Steve Schmitt Motor Co. I am a repeat purchaser from this dealership. I have probably been doing business with this dealership for 30 plus years. I use to check other dealerships but always seemed to be able to do the best deal here. Plus they don't forget you after the sale either.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That's what we like to hear! Thank you for choosing Steve Schmitt to purchase your new Chevy. We truly appreciate your business and your continued loyalty. Don't hesitate to give us a call if we can be of assistance in the future. We hope you're enjoying that new Equinox!

ABOVE AND BEYOND

Todd and all the staff went above and beyond, as always. This was my 2nd purchase from them in 8 months. They have my business for life now....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business. We greatly appreciate you taking the time to share you experience with us and are thrilled to hear that Todd and all of our staff, were able to provide you with top-notch customer service! Thanks again, and we look forward to working with you on any of your future car needs!

Great Experience

Buying a car can be a real hassle, but not at Steve Schmitt's in Highland! Quick, Easy, and Professional! Todd did a great job and bent over backwards to accommodate our busy schedules, this was very uch appreciated! We love our new car and experience will keep us coming back for our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Anthony, congratulations on the purchase of your new vehicle from Steve Schmitt Chevy Buick GMC! We're incredibly happy to hear of your satisfaction with your experience, and we look forward to working with you again in the future.

Above and beyond!

This was by far the most pleasant car buying experience I have had to date including Lexus infinity Chrysler The entire staff at this dealership was very knowledgeable and friendly We drove 2 1/2 hours to buy this vehicle and we were running late but they stayed open for us and made it happen, much appreciated. They also followed up The next morning to make sure we made it home OK and if we were satisfied with our purchase. It will be very difficult for us to use any other dealer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Michael, congratulations on the purchase of your brand new Silverado purchase from Steve Schmitt Chevy Buick GMC! We're so pleased to hear that your experience at our dealership was the most pleasant you've ever had, including at luxury dealerships! We were more than happy to stay open a little later than usual to accommodate you because of your long drive. We loved working with you, and we are so happy to hear that the feeling was mutual. We can't wait to see you again!

Couldn't be happier

When we got the the dealership, we drove around to look at multiple Buick Regals. Our family was not harassed by salesmen. When we were set up with John, he was very friendly. He did not pressure us to make a sale and gave us all the options of the cars they had available that would be good options for our family. The entire staff was very friendly and welcoming. The financing portion of our trip was just as no pressure. We were told about what warranties come with the vehicle and what other options we had available to us. No one tried to talk us in to anything. I would hands down recommend this dealership to anyone. We will be coming back for our future vehicle purchases without a doubt. Really enjoyed the experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amanda, thank you so much for taking the time to leave this absolutely stellar review about your experience at our dealership. At Steve Schmitt Chevy Buick GMC, we take the comments from our valued patrons to heart. Your words influence every decision we make about improving customer service. We're very excited to learn that you were happy by the pressure-free sales experience you had the pleasure of encountering thanks to John as well as our finance department. We loved keeping you well-informed during the process, and we hope to work with you again.

AMAZING SERVICE

Zack Hoy took such good care of my family and I as were traveling back to Cleveland, OH from Jeff City, MO. They got us right in and out and offered my family lots of water and treats!!! He and the staff are amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Simon, we cannot thank you enough for taking the time to leave this kind review about your experience here at Steve Schmitt! We're very happy that we could get you back on the road to Cleveland.