Reviews
3rd Vehicle purchase from Steve Schmitt
We just bought a 2016 2500 HD 4x4 Chevy Crew cab. Our salesman for 3 recent vehicle purchases has been BJ Shelton. Very positive experience. Would highly recommend this dealership and BJ in particular. The gentlemen in finance (Vince and Matt) were great to work with too and did their best to expedite our process as we had a very limited schedule. Thanks for the great buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris, thank you so much for taking the time to leave this incredibly kind review about your recent experience here at Steve Schmitt Chevy Buick GMC. We're so happy that the purchase of your brand new Silverado went exactly according to plan. In addition, it makes us bean with pride to hear that BJ has been such a pleasure to work with that you chose him for your past three vehicle purchases!
Poor customer service
We called them about a car we found online. They called us and called us and called us until we came to look at it. It was a purchase for our daughter and even though we found a similar car closer to home, we came here because it the color she wanted. Before we even got it home, we noticed the side mirror was taped on. We called them about it, but never heard back from our salesman. Poor customer service.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave this review of your experience in the sales department here at Steve Schmitt Chevy Buick GMC. We're disappointed to hear that you were unhappy with your vehicle after discovering an issue with the mirror. We'd like to work with you to resolve your concerns. Please call Chris at 618-663-4155 so we can discuss this situation.
very happy with the deal
This was my first time dealing with this dealership.They were very interested in my needs for a vehicle. Wonderful salesman,before we left they found the car we wanted at a very good price.We were more than pleased with the experience there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to hear that you were completed with your first visit to Steve Schmitt Inc. Thanks a lot for taking the time to leave this kind review. We hope to work with you again in the future.
Excellent experience
Overall wonderful experience purchasing our new vehicle. We worked with BJ Shelton as our salesman and he was relatable, very forthcoming and straight forward, making us free comfortable during the entire process. We are expecting another child soon and needed to find a vehicle to suit our growing family. BJ Shelton also set us up with Business Manager Matt McCain who was just as wonderful during the process in breaking down all the details of our purchase. Very happy with our vehicle. Will be returning customers. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're very glad to hear that the experience at Steve Schmitt Chevrolet Buick GMC was so wonderful for you and your growing family! We sincerely appreciate the kindness towards BJ and Matt. Thanks a bunch for choosing Steve Schmitt. We look forward to working with you again in the future!
Buyer of a Buick Encore by Ms Betty Von Bokel
Thank you BJ Shelton for getting rebates for the Buick Encore that I purchased on June 6 , 2016. BJ Shelton and Vince Marty worked quickly and professionally for the buying of the Buick. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your brand new Encore from BJ and Vince here at Steve Schmitt Chevy Buick GMC!
Sent in Circles
Buying the car was super easy, but trying to work with them for things that fell under my warranty was a nightmare. The people in financing are rude and don't like answering questions. I feel like I just get sent in a circle anytime I call.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Courtney, we sincerely appreciate your feedback about your experience at our dealership. Your patronage is so kind to us, which is why we would like to work to ensure your satisfaction. Please call Chris at 618-663-4155 so we can discuss this situation. We hope for another opportunity to provide you with the great work you typically receive.
Pleasant buying experience
Great experience buying my first new vehicle. Received a fair price for my trade in and the process was very smooth from test driving to negotiating price to financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alayna, congratulations on the purchase of your brand new car from Steve Schmitt! We're so pleased to hear of your satisfaction.
Great Service while Buying
Overall, great experience buying a CPO vehicle. BJ Shelton was excellent and very down to earth and realistic. They offered great prices compared to a lot of the other local St. Louis dealerships. Buying the vehicle was relatively easy and financing was set up when we walked in. Would recommend and it is worth the short drive from St. Louis
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new-to-you vehicle from Steve Schmitt Chevy Buick GMC, Justin! We know you have a lot of options when buying - especially in the St. Louis area. However, we're so honored that you chose our dealership. Thanks for being our customer!
Deborah Giller
B J went out of his way to help me buy my car. He helped with my car set up and I really am thankful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Debbie, congratulations on the purchase of your new car from BJ here at Steve Schmitt!
Happy with buying experience and purchase!
Loving my "new" car! Thanks to BJ for an all-around good buying experience... from giving us ample time to test drive, to making sure we were comfortable with the car's features before we left the lot. And thank you, Vince, for your efficiency with the paperwork!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David & Donna, congratulations on the purchase of your new-to-you car! We're so happy to hear of your satisfaction with your experience here at Steve Schmitt. Thanks for being our customer.