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Quakertown Mitsubishi

(409 reviews)
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (866) 893-9426 (866) 893-9426
Used (866) 852-8941 (866) 852-8941
Service (866) 894-4017 (866) 894-4017

Reviews

(409 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We Arrived For A 6:45pm Appointment To View A 2018

We Arrived For A 6:45pm Appointment To View A 2018 Infinty QX60 That Was Advertised On Car Fax And The Dealer Itselfs Website For $14,990. After Performing A Test Drive The Salesman John Natali Came Back With A Payment Calculator That Reflected $17,525. I Reviewed The Pricing Disclamer On Both Sites And Reviewed Both Websites And Found No Such Price HAD Existed Nor Was There Any Special Offers Regarding The Used Vehicle. Buyer Beware Looks Like The Old Bait And Switch Here Not Trust Worthy Establishment To Do Buissness!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

My name is Ernest Yeagley and I was just in looking at

My name is Ernest Yeagley and I was just in looking at the used 2016 Honda Civic LX Stock# UT519038 today 23 July 2024. I find your listing is deceptive and misleading. Listed for $13,990. I attempted to deal but no sale was made because I didn't meet the qualifications in your listing "Pre-Owned Disclaimer". I came in with a $15,000 budget and you people would not sell me the car for less than $17,700. Go figure? You will sell the car for $13,990 to people that meet your Pre-Owned Disclaimer but not to a customer who wanted the car and had $15,000 to hand over for a sale. I was told well perhaps meet half way, so begrudgingly I said $16,000, but still they came back and said sorry can’t do it must be $17,700. In my opinion this is shady salesmanship and misleading. You post the price $13,990 right up front $35 below blue book value. This is nothing but a lure to get people in your dealership that want to buy a car, but only on your terms. This is unfortunate because I loved the car. I am without a car because I was rearended and my car was destroyed last Sunday. So even expressing my need no one would understand my situation and stuck to their price. Didn't care. But someone else will undoubtedly come along and be taken in and buy it on your terms. Would not refer you to other people in need of a car. One star review from me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Price online online for BMW M4 $45,990.

Price online online for BMW M4 $45,990. Salesman informs me that is a promo deal only for Vets, Students and if you bought vehicle from them before. This is advertised price on several car websites with no stipulations. I am a cash buyer. the sales rep tells me they add $2,000 onto price of car because I am not financing. I tell them give me best price and I will buy it. The price all in is $54,500 roughly. I tell them no way. Title and fees roughly $450.00. 6% tax on $45,900 is $2,754.00. Total would be $49,194.00 with online price and taxes and fees. Stay away from here! No negotiations and increasing price based upon their whim!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Purchased vehicle July of 2023.

Purchased vehicle July of 2023. Car has been in their shop for more than six weeks within the year and was also fixed at another shop - so three major issues with vehicle within the year. Plus when they worked on our car last summer they cracked our windshield. Now my car is currently in their shop sitting because it broke down on the turnpike three weeks ago and Quakertown Mitsubishi gave us the wrong warranty at time of purchase. The salesman who is apparently no longer there signed us up for a warranty for electronic components in the vehicle like heated seats and a heated steering wheel - all components our vehicle does not have. Meanwhile at the time of purchase we were told that we were getting a powertrain warranty to cover all moving parts. Mike the manager said it was their fault we were given the wrong warranty and tried to rectify it with the warranty company but the warranty company has decided that they will not change the warranty back to what we originally thought we were getting. So essentially Quakertown Mitsubishi made the mistake with our warranty, admitted it and will now do nothing to fix the issue. Mike the manager said we can trade the car in if we wanted and purchase another vehicle. I have a major problem with that because I will be trading in a vehicle that will be worth nothing because it no longer runs and I have paid for a warranty that I didn’t need. We would be losing money instead of Quakertown Mitsubishi losing money because they made the mistake. Please do not use this dealership. I understand mistakes happen but when the dealership wants to do nothing to rectify their mistake that is a major red flag.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Wasted time going there.

Wasted time going there.Drove 1hr to a see a car and was told because I was paying cash it would be 4,500 more what a joke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Dealer response

Hi, We apologize for the inconvenience you experienced. Your feedback is important to us, and we'll look into this matter to improve our customer service. If there's anything else we can assist you with, please let us know. Thank you for bringing this to our attention.

Went to look at a Tesla they had for sale.

Went to look at a Tesla they had for sale. I wanted to number crunch before I looked to the car. The number crunch was over $2000 more than the window price of the car and a monthly payment that was unrealistic for being out of the wazoo. I politely walked away and refuse to do business with such a company..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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Dealer response

Thank you for sharing your experience, Damian. We apologize for any confusion or frustration caused during your visit. Your feedback is important to us, and we'll use it to improve our pricing transparency and customer service. Please feel free to reach out if you have any further concerns.

Do not buy from here unless you have yourself pre

Do not buy from here unless you have yourself pre approved and know what your rates should be. I have excellent credit and as I was trying to make my purchase they had me 4% higher than I was pre approved for. It took for me to leave and start driving away for them to give me the rate I deserve. I purchased the car and it wasn't inspected. So I had to bring it back a week later. In the process they were to complete their "we owe" work. During that process they removed tint from my car without consent and they also didn't do the car detailing they promised me. I had an appointment and it took them two day to complete the inspection only to come to pick it up with some tint removed, the gas not put in and the car not detailed. I talked to Alex lebron on the phone and over text with promises of things would be done. Then promised of we will make it up to you. They lied the whole time and try to get over on you. I called and tried talking to anyone I could to resolve this I talk to the sales department worker first many then the manager Ella then Mike Russo the service advisor then I called and talked to May at the front desk who sent me to leave another message with the main manager on duty no one will call me back. Two messages and it has now been 14 days. Rude and unprofessional. Do not buy from here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

Great service! Ask for Bob he was awesome! I got the best car on the lot a 2014 MAZDA6 grand touring with low miles! Go see Bob. You will not be disappointed at all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My 2nd time getting a car here.

My 2nd time getting a car here. Shocked that the owner remembered us from years ago. Helped us get the best deal. They really want to help you get a car. Staff is very helpful. Ask for Bob he's upfront, honest no xx. They are open until midnight, makes it easily accessible to come in and get a car after work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Zach welcomed us right in the door and helped us find a

Zach welcomed us right in the door and helped us find a reliable vehicle in our budget with a low down payment. He fed us some great barbecue before we even completed the application and saw us thru to pulling off the lot! Will refer to everyone we know in need of a good cash car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.