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Joe Basil Chevrolet

(1,549 reviews)
Visit Joe Basil Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2021 consumer dealer award
New (716) 775-6598 (716) 775-6598
Used (716) 989-5838 (716) 989-5838
Service (716) 239-4809 (716) 239-4809

Reviews

(1,549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Basil Chevrolet from DealerRater.

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Happy Customer!!!

Staff was very friendly,Bill Kreher was very pleasant to work with and went above and beyond to please us.This was our first time at the dealership and we went away in a new (to us) truck very happy!!! A big thanks to Cory Wozniak too for being very considerate in helping us out. Overall a very pleasant experience and we will be back in the future!!! Thanks to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly sales people

Our salesman Joe was very helpful in helping us get the deal we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick and easy if you know what you want

The salesman knew the price range we wanted and worked with us to achieve that. Drove away with my new lease in 2 and a half hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great service

The service was excellent, they treat the people with respect and courtesy. Nice waiting room

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quick service time

It was a literally "No Hassle" experience for me. I live out of state, so being able to just come in for my oil changes and without an appointment as well, is really beneficial. My car was ready for me in what I believe was the fastest time from any other dealer I had been in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Internet shopper

I set up an appointment to view a vehicle with Joe Basil Chevrolet. And informed them that I was very interested in that vehicle to the point of cash in hand ready. after driving almost two hours to look at said vehicle. I was told "Oh I'm sorry sir that truck was sold Friday". Pretty discouraging these days of modern technology this dealerships couldn't have the common decency to call text or even email me to inform me that the truck had been sold. least to say I would not recommend this dealer to anyone who is Internet shopping for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Travis, thank you for sharing your feedback. Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Regards, Lindsey Walters lindseyw@joebasilchevrolet.com

Always a good experience when I visit.

Friendly staff and great customer service. It's always a good experience when I visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great to deal with

understood what we wanted and delivered , also were not pushy was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No Corvette Title.

Purchased and took delivery of 2011 Callaway Corvette (Nice) on 4/30. Dealer misplaced all paperwork and also lacked a valid clean title for the vehicle. Numerous trips back to dealer, DMV, and phone calls to insurance company. Incorrect insurance lapse, fines, and license suspension. Vehicle returned to dealer on 6/19. More phone calls, trips to dealer and DMV. Told title would be in by 7/8 at latest. 7/7 phone call stating no title would be coming soon and dealer was "undoing" deal. Dealer does not think the time, energy, and resources I spent trying to fix their mistakes is worth anything. Returned coffee mug and cookie arrangement and requested phone call from Joe Basil. He was happy to shake my hand the day I spent $60,000 but no phone call yet. Waiting for refund of $29000 down payment.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

A welcome change and a great lease deal

Tim was fantastic and I haven't had such a pleasant experience at a dealership in years. This was a welcome change. I am enjoying my car a great deal and look forward to gaving it serviced at Joe Basil.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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