Joe Basil Chevrolet

To do (admittedly) serious work, I was informed that the earliest appointment to bring my car in was a month and a half away. On the date (a Monday) I dropped off my car and told them that the latest I could pick it back up was Friday morning, OK, no problem. Got a call Tuesday saying they hadn't looked at it yet. Got a call Wed morning saying they had not seen it but it would go up that day. I called THEM on Thursday to be told that they had not looked at it AT ALL and it there would be zero chance they would see it before Friday. It is unacceptable to not receive a call Wednesday night or Thursday. They made a series of excuses and admitted that they should have called me. On top of that, I entered my vehicle and drove away to find a broken pair of my sunglasses in the car - no information about that at all! Apparently, someone had dropped in with a "check engine light" on, and that job took a lot longer. EXCUSE ME - but I had an actual appointment! This was the 2nd out of two poor service calls to Joe Basil and I will NEVER be returning. I advise you to go to West Herr. Or, don't take my word for it, but make sure you have a few weeks to enjoy an uncomfortable loaner car.

Fast, professional, and courteous service. I highly recommend this dealer for service, and sales.

Replaced three aluminum wheels that were discolored. Two were mounted with white lettering out and third was mounted with white lettering in, Now I have three wheels with lettering out and one with lettering in.

I wrote a post about a sales man being very rude and also gave me a hard time about my deposit giving it back to me I did talk to some of the girls in the office they were very sweet and they did refund my money. They also apologized about my salesman being so rude.

The salesman made a mistake when telling me the odometer mileage my new vehicle. It had considerable more when I picked it up. Salesman & General Manager's non-caring attitude made a relatively small issue a horrible one. If someone makes a promise to call me back, they should do it - not just blow me off.

Salesman & General Manager do not honor their promises. Was mislead with regard to vehicle odometer reading. Never trust salesman - look yourself. They do not care about customer satisfaction even though they push 'completely satisfied' responses on their GM survey. Will never visit this dealership ever again nor recommend it to others.

No hassle deal this time around. Great to work with Jack

I am not a stranger to buying cars and almost every time I have walked away feeling I got ripped off one way or another. Not this time at Basil Chevrolet. I had been looking for a Camaro for quite a long time and decided to make my move on a 2014 in winter of 2015 hoping I could get a good deal. Basil has someone greet you as you come in (instead of ignoring you as many other places I have been in) and Abby came to help me out with a car I had been researching online. I had just come from another dealer who played the "I'll give you the best deal, even lower than advertised" game, only to say half the rebates wont apply, so I was not hopeful when I stepped in here. Let me say that Abby was great! I told her the price I had seen on my car a couple weeks ago online, and that I knew it was now listed higher again. I told her I really needed the best sale price to afford this car and a good interest rate since it was really at the high end of my budget. Abby brought me back that great sale price I had requested (the very first time) and when I came in the next day to finish the deal, the interest rate was as good as I wanted and the payments right where they should be. No unpleasant surprises after dreaming of that car all night! No crazy plate fees or "extra charges" either. The entire experience was my best one so far of buying a new car, I was given exactly what I wanted and never had to spend hours of time waiting for anything. The car was ready when promised and it is beautiful! Thanks Abby and thanks Basil for getting me into my dream car!

Overall experience and customer service was great from the time i arrived to the time i left..

It was very simple. We went in explained what we were looking for and a ball park budget and they showed us what they had available. Everyone was helpful, not pushy about buying something and willing to go the extra mile answering questions and explaining options that were available when buying a used car. We were very happy with our experience.